Holiday Inn Express Hotel & Suites Meridian, an IHG Hotel

They gave our room away. There was one king size bed and sofa bed with a stained and dirty. There was multiple baby roaches in our king bed and mold growing in the AC unit. We were there for less than an hour. Worst experience ever.

The staff was so friendly and attentive to my family. This was my first holiday inn stay suites stay and they did an excellent job

Property did not even have the type of room I booked. I booked the King suite with sofa bed and when I called to confirm, the front desk immediately sent me to terrible hold music without even acknowledging me or answering the phone (just immediately answer and click me over to the hold music) so I did not even know if the phone number was working or I was calling the right place. This happened three times before they finally said the name of the hotel and asked me to hold. I needed the king suite because I was traveling with a toddler and baby, and that is what I booked (which was $20 more than the normal king room). When I called they told me they didn't even have that type of room, and if I wanted a refund, I needed to call hotels.com, that there was nothing they could do.