The Plaza Hotel & Suites Winona

Overall, we loved our stay. The family suites are great size, kids loved the pool. Nice having a restaurant attached.

The room itself was fine - a good size, quiet, and seemed fairly clean except for a little spot in the corner of the bathroom floor (there was a little bit of some type of red substance there). Breakfast was good and pool area was decent. The biggest issue that my family and I had was with customer service. When checking in, we tried to ask about what fun things there were to do in town. The first person checking us in literally said “Well, there is really nothing to do here in Winona”. She then called over a colleague to see if she had any ideas, and this second employee told us (with a rather crabby tone) to just look at a pamphlet at the edge of the counter and that she couldn’t help more because she said she was busy doing her HAIR! I have a sister who is going into the hospitality industry who was laughing about the fact this is exactly what NOT to do when you are supposed to be working the front desk. It just did not set a very good tone for the stay. We had a few other interactions like this with the second employee over the entirety of our stay, which was very off-putting.

Great location! Our grandkids really enjoyed the pool and the breakfast.

Overall nice stay. The hotel was clean but very much in need of some updates. Our shower drain was clogged, as soon as we started it up. The beds were not the most comfy and the breakfast was mediocre. The pool was nice, except the small kids pool didn’t seem to be fully functioning. I can see this was a premier place to stay maybe 20 years ago, but the next time we are visiting our college student we will go somewhere else.

Good property great pool area for little ones

We had a family suite with two beds and a pull out sofa. When we checked in, we had five towels and one washcloth (no idea how that math worked out). No big deal…went to the front desk and got washcloths. While in the shower, figured out the shower gel and conditioner were empty. Hotel was clean and staff was friendly but housekeeping kind of dropped the ball in our room.

The hot tub, bath tub/bathroom were ALL filthy. The water in the pool was TOO cold. Oh, there was a bug crawling in the hot tub. When I went to turn on the floor lamp there were tortilla chip crumbs and other crumbs behind the lounge chair in the corner. I have more complaints but I'll stop at this. All I know is that I will NEVER stay there again when I come in town to visit family. And you guys advertise that you're sooo clean, NOT....

Pool perfect for children

Pool was perfect for children

Good place to enjoy 😊 it was a family get away and we hope to come back soon