Comfort Suites Saginaw

My apologies for the delayed review. Our experience at Comfort Suites Saginaw was extremely unsatisfactory. Despite the initial good service from helpful staff upon our arrival, the long-standing issue of the non-functional elevator was disappointing, especially with a toddler and newborn in tow. However, the room was nice, breakfast was great, and the breakfast hall staff were amazing. During check-in, the African American staff member efficiently charged me $309.27 for the entire stay, explaining the hotel amenities. Unfortunately, I received unauthorized charges from May 3rd to May 5th, prompting a visit to the front desk. The representatives acknowledged the error, promising a resolution by the manager. On the day of departure, an African American staff member displayed understanding, but the manager, Ms. Tina, insisted on an additional $104.25 payment. This resulted in a heated argument and even a false claim to the police. The debate lasted for 2 1/2 hours, causing significant delays. Ultimately, Ms. Tina's lack of mathematical understanding was exposed during a conversation with Navy Federal. It is crucial to note that our dissatisfaction is solely directed towards the management's unprofessional behavior, as the location itself does not reflect the high standards of Comfort Suites.

The checking in staff (illene) was awesome. Very pleasant and supportive during the families dealing with our Auntie funeral at Candlelight Baptist Church. She is the best and knows our family and Uncle Rev Jimmie Simington well

Worked great for our family of six. No complaints.

Last minute booking for Family emergency. The building is in fair condition (small stains on carpeting and walls), the elevator was broken when we arrived and still broken 4 days later. Complimentary breakfast was ok. Housekeeping was friendly and helpful. No adjoining rooms available for large families.