Holiday Inn Express & Suites New Buffalo, an IHG Hotel

Staff is great Room smelled of heavy smoke Could not stay. The kids and my wife were unable to breath and eyes were irritated. Had to find another hotel for the night since they were sold out. The ladies at the front were great. But they were unable to help since the hotel was at capacity.

The property had thin walls - floors (noisy during busy weekend - steps/kids). Early morning noise/door slamming shut. Toilet clogged twice; TV remote unpredictably wouldn’t work. Breakfasts were good. Beds were comfortable.

They were extremely accommodating to all of our wedding guests and family staying in town, would definitely recommend as a hotel for wedding accommodations!

We booked a king suite with a pullout sofa bed, stayed in room 109. Our nonsmoking room smelled like cigarettes as soon as you opened the door, the carpet had almost a wave to it as it was no longer adhered to the floor, horrible lighting and ventilation. We pulled out the sofa bed for our son and the mattress was disgusting, there appeared to be human feces on the top right of it, multiple stains, crumbs, without a sheet or blanket. Nothing aside from them replacing the mattress that night would have allowed my child to sleep there, so he slept in the king bed with us both nights. We woke up Saturday morning to our car being hit in the parking lot by another guest, who hid there car in the back of the lot with our paint still on their car. We asked the front desk to call the police and provide security footage to the police, they said that they would not call the police and could not provide security footage. The police arrive, by our call, and it turns out that the vehicle was not registered appropriately at check in by staff and did not have an associated room, hotel would not provide video, so now we are stuck paying for the repair. That same night at around 1am the fire alarm went off in the entire hotel due to another guest smoking. We paid $678 for two nights, I am embarrassed and feel like a fool for having my family stay here.

Hotel was perfect for the kids. They loved the breakfast and the pool.