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Shoreline Inn & Conference C, Ascend Hotel Collection

3 star hotel
Kids stay free
8.8/10 Excellent
(1003 verified Hotels.com guest reviews)
See verified family reviews (16)

generated by AI based on family reviews

Overview

The Shoreline Inn & Conference C, Ascend Hotel Collection offers spacious and comfortable rooms, perfect for families. Many guests appreciate the friendly and helpful staff who interact well with children. The hotel boasts both indoor and outdoor pools, extending pool time well into the evening. While some reviews mention the need for refurbishment in certain areas, the overall experience is positive for many families, particularly those who appreciate the convenience of on-site parking and the beautiful lake views.

Guest highlights

The exceptionally friendly and helpful staff
Spacious and comfortable rooms
Two pools (indoor and outdoor), open late
Beautiful views (especially lake views)

About the hotel

Along with 2 restaurants, this smoke-free hotel has a marina and an indoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a 24-hour business center. Housekeeping is available once per stay.

Nearby attractions

Located in Muskegon, Shoreline Inn & Conference C, Ascend Hotel Collection is in the business district and on the waterfront. Muskegon Museum of Art and Frauenthal Center for the Performing Arts are cultural highlights, and some of the area's notable landmarks include Hackley and Hume Historic Site and USS Silversides. Don't miss out on a visit to Michigan's Adventure. Enjoy the area's slopes with cross-country skiing and a ski area, and don't miss out on the snow tubing and snowshoeing.

Popular amenities

Family friendly

Arcade/game room
Free cribs/infant beds
Grocery/convenience store
Indoor pool
Kitchenette
Laundry facilities
Microwave
Refrigerator
Rollaway/extra beds (surcharge)
Seasonal outdoor pool

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

2 bars/lounges
2 restaurants and 1 coffee shop/cafe
Room service available
To-go breakfast available for a fee daily 6:00 am–11:00 am: usd 3-11 per person

Guest services

24-hour front desk
Dry cleaning service
Housekeeping (once per stay)
Laundry facilities
Luggage storage
Wedding services

Accessibility

Accessible bathroom (select rooms)
Braille signage
Grab bar near toilet
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Pool hoist on site
Stair-free path to entrance
Visual alarms in hallways
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Things to do

2 spa tubs
24-hour fitness center
Arcade/game room
Indoor pool
Seasonal outdoor pool

Outdoor

Bbq grill(s)
Dock
Marina onsite
Outdoor furniture
Picnic area

Conveniences

Atm/banking services
Ballroom
Banquet hall
Elevator
Free newspapers in lobby
Gift shop/newsstand
Grocery/convenience store
Library
Reception hall
Vending machine
Water dispenser

More

Smoke-free property
Tv in lobby

Nearest Airport

Airplane
Gerald R. Ford International Airport
71 km from this hotel
map

Reviews that mention...

Family Reviews

for Shoreline Inn & Conference C, Ascend Hotel Collection
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

16 reviews

Review data

5 star reviews

56%

4 star reviews

6%

3 star reviews

25%

2 star reviews

12%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Shoreline Inn & Conference C, Ascend Hotel Collection

Showing 1 - 10 of 16 reviews

Latest reviews (16)

J

Jeanne

15 Aug 2024 - 16 Aug 2024
reviewed on hcom

5 out of 5 stars

We had a great time with our toddler. Everyone was exceptionally friendly and helpful.
K

Kelly

17 May 2024 - 19 May 2024
reviewed on expedia

3 out of 5 stars

We had a one king bed and one queen bed room. The rooms were separated by the bathroom which is a great design especially for people traveling with kids. The room had a lovely view of Lake Muskegon. The room was comfortable and clean. The only downside is that the rooms haven’t been updated maybe in decades and could really use refurbishing or a complete renovation.
D

David

16 Feb 2024 - 18 Feb 2024
reviewed on hcom

5 out of 5 stars

It was a family trip and we enjoyed ourselves. Our time in our room was very comfortable
D

Dustin

19 Jan 2024 - 21 Jan 2024
reviewed on hcom

2 out of 5 stars

It was overall okay. However there was no complimentary breakfast. They could also have employees eying the pool more often. My toddler and 6 year old son got tumbled but a group of teenagers who were unsupervised in the pool.
A

Ann

22 Nov 2023 - 23 Nov 2023
reviewed on expedia

5 out of 5 stars

Walls very thin. Up until 2am with young children yelling/ crying in next room.
T

Tyler

7 Nov 2023 - 11 Nov 2023
reviewed on hcom

5 out of 5 stars

The rooms are extremely spacious and comfortable and the staff are so amazing and interacted so well with my kids! 10/10
J

Jennifer

12 Aug 2023 - 14 Aug 2023
reviewed on hcom

5 out of 5 stars

My kids and I enjoyed a quick but very pleasant two-night stay during Muskegon’s Unity Festival. The staff was friendly and helpful, the room was spacious and clean and the beds were super comfortable! I never sleep well in hotels, but I did this time! Even though the property was quite busy, it was peaceful and relaxing. The indoor pool is pretty small, but it’s nice that they also have an outdoor pool, and both were open until 11:30 pm. I’d definitely stay here again.
L

Lindsay

11 Aug 2023 - 13 Aug 2023
reviewed on travelocity

2 out of 5 stars

I've been coming here with my kids for about 12 years. Every year they go down a little in my book. Please update, PLEASE! Beds are horrible and super squeeky, not enough electrical outlets for anyone with a teenager and a toddler. No fan in the bathroom so there is mold, along with the dead bugs that were killed on the wall (don't worry, I wiped them up and cleaned the toilet before we used it). The "breakfast" is also not child/teenager friendly, barely any options and only plain bagels for 2 mornings of our 2 day stay, and the smoothie had expired 9 days ago. Please do better. We've loved coming to this hotel for years, but it's really changed after Covid :( At this price nightly, I always expect much better, and I've been sadly disappointed.
D

Daniel

4 Jul 2023 - 5 Jul 2023
reviewed on hcom

5 out of 5 stars

Traveled to the area to drop our child at Blue Lake Fine Arts Camp (hotel is ~20-25 minutes from the camp). The hotel is beautiful, picturesque decor, clean, comfortable spacious room. Indoor and outdoor pools. Free on site convenient parking. Very pleased with this location.
D

Drew

3 Jul 2023 - 5 Jul 2023
reviewed on travelocity

4 out of 5 stars

This was a great stay for us. We have 3 young children and 2 adults. We had a room on the 7th floor with a view of the water. It was beautiful. With 2 pools and great breakfast choices that were perfectly priced we couldn’t ask for more. We were lucky enough to stay there on July 4th and quickly found out the fireworks were right in front of the hotel! So we took our beach towels and sat in the front lawn and enjoyed them.
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