Best Western Beacon Inn

Staff was excellent. Beds were very comfortable. I did not realize we would be in a building not attached to the hotel. So when the kids wanted to swim, we had to walk (in the cold & rain) to and from the main building to get to the pool. Same with breakfast.

Great staff , very clean. A lot of children swimming but never heard anything

Great hotel for the price. Pool seemed clean, breakfast was well stocked and the room was comfortable. They had a great selection of kid friendly games near the front desk that would have been very appreciated if we were traveling with kids. Our ONLY complaint would be that our specific room had a stale cigarette smoke smell.

We arrived and the wifi was not working and they could not/would not check us in. We were forced to leave, find a restaurant and come back. This despite filling out their “online easy registration” checkin from a text, completed BEFORE arrival. They were not willing to alter their protocols and had no solution, even though I could show them my confirmation on my phone. When we returned from dinner we had to wait 10 minutes to check in because the attendant was in the back room looking for shampoo for another guest. When we finally were allowed to check in, the card reader malfunctioned, which took another 10 minutes. I asked if they would accommodate us by allowing my 15 year old to swim before they closed the pool to minors. Not surprisingly, I was told “no”, they do not make accommodations. No kidding…interestingly enough, when my girlfriend and I got out of the pool, a family was at the front desk trying to check in and had been ringing the service bell for 20 minutes, with no response. Our room had a large dresser which had a cabinet that housed the fridge, 3 large drawers and the TV sat on top. One of the drawers would not stay shut and continued to open right into the walkway. After struggling to keep it shut, I called the front desk and explained that I was concerned someone was going to walk into it and asked for a piece of tape to secure it. The front desk knew of the problem and said to be patient and someone would tape. They never came. Poor service!

My room smelled like cigarettes even though i had to sign something saying I wouldn't smoke in the room as it's non smoking. I am a non smoker and it smelled terrible. My kids asked if we could buy febreeze or go to a different hotel.

When I reserved and bought my room on Hotels.com there was no reference that I was booking in an annex building. there is the main hotel and multiple annex buildings which are basically motel rooms that are not connected to the hotel - you drive up to your rooms door and walk in. I did not want this with my small children, I was expecting that I was getting a room inside the hotel. Best Western did not want to help, so I had to call hotels.com - they were able to convince the hotel to move me into the main part of the hotel - then they added an extra $$$ per night fee for the "upgrade", which was the same room setup as the annex room. The hotel was clean and the pool area was well maintained, but the initial hour of going back and forth with the hotel and hotels.com to get what I paid for was very unpleasant - and then I had to pay extra to get what I already bought - that was a black eye on the trip.

Stayed only for one night with family and everything was excellent

Myself and many others from our family stayed at the Best Western Beacon inn in Grand Haven for a funeral service the next day. The hotel staff were very helpful and easily accommodated our large group. The rooms were clean and everything g worked as it should. The room code diction is badly in need of an update. Screen door to courtyard was ripped, carpets and general condition of room was tired. Breakfast offering was decent - nothing special but everything seemed fresh. For a budget hotel it was just fine.

The main reason for the lower rating is the musty room. It was definitely aged, and smelled a bit gross. The carpet was gross. The mattresses weren't very comfortable and the bedding was damp upon arrival. The air conditioner was incredibly loud and disruptive to sleep. A dehumidifier was needed. Other than the age of the room it was fairly clean. I was disappointed to see how many guests (and staff) were smoking right outside the building, when a sign of 25 feet away was clearly posted, as well as initialing the no smoking rule. My kids were constantly walking past smoke, and cigarettes were outside our room from a previous guest. The lobby bathroom stank and had rusty water pooling. The pool had sand and dirt in the bottom, but overall we enjoyed it and the hot tub. The breakfast choices were great. The staff in general was good and kind, but not really present or attentive to issues unless pointed out. The staff worker for breakfast was attentive and worked hard, thank you to her. And when we asked for fresh towels and trash bags it was provided. The sliding door, courtyard, size of room, and access to car was great. There was an issue with the booking and they happily fixed it, which was very nice. I assume the rooms in the main building are more updated; if those courtyard rooms were updated a little and the no smoking rules actually instilled the hotel would be a really great option.

Great pool for kids