Delta Hotels by Marriott Muskegon Convention Center

The hotel definitely looks excellent on the outside and entrance. However the rooms interior decor does not commensurate the entrance reception look. The room was clean but not detailed clean for what it costs.. 300 on a sat. There are no microwaves in the room! The complentary water bottle was half full yet not opened- must be a manufacturer defect but such little things matters alot. The blind haf no black out curtain only a see through white curtain. This place is heavily overrated for 279 plus tax n feea equaling 300 yet no microwave. Overpriced. If you are gonna be here with children and needs to heat up their food, do ursef a favor and go else where.

The staff took excellent care of my family considering it was a storm. Thank you.

I made reservations with my bank card many days in advance, then, two days before my scheduled stay, i had my bank account hacked so I had to deactivate my card. Drove 4 hours with 3 kids planning on staying 2 nights we had planned for 1 month. Took out $2k from the bank. I told three people about my situation and yet was turned away. At the hotel we ended up staying at (that took cash), each person behind the front desk as well as the cleaning crew recieved a cash tip. My kids and I would have loved to stay at your hotel, wish you could have accommodated us. Maybe take a look at your no cash policy. I am a graduate of Ferris State University with a degree in Hospitality (Hotel Management)

This is the second time we have stayed at this hotel as a family. We love the downtown location. Walking distance to all the great restaurants, museums and parks is a plus! The hotels rooms are updated, the staff is very friendly and helpful. My only complaint was the bed/pillows. Even my children were complaining of stiff necks and parents with stiff backs. We have stayed at others hotels and this is our top choice stay in Muskegon.

My only issue was the noisy family next door. They made a lot of noise after midnight, laughing and slamming doors. We find there a lot of rude travelers these days. This is not the fault of the hotel.

Staff was wonderful at check in. Very nice and clean hotel. Only downside was at one point I could hear the kids next door. Very nice hotel overall, would stay there again.

We stayed one night because the price was so expensive (more than $400 for one night!). We discovered there is $50 fee per night they tack on for incidentals. We lost power and had to use the stairs; had no A/C in the morning; or sink was clogged; the phones did not work at all (not in the room, or in general). We had to use the stairs b/c elevators were not working which was difficult for our SN child. It was nearly pitch black in the stairwell and definitely NOT ADA compliant. The staff seemed nice, but some were not well trained and did not inform us about incidental charges, that the phones were out, didn't provide Internet info (although wouldn't matter b/c no power).