Staypineapple, A Delightful Hotel, South End

Overall our atay was wonderful. Friendly staff, clean safe environment. Definitely a place for couples or singles, although I would not suggest it for a family with children. I also got the impression this is a location that is very welcoming to the LGBTQ community.

We booked 4 rooms, just for one evening after attending a family wedding the day before. The rooms were spotless, cozy, and the shower was roomy and great water pressure. Had brunch at the Trophy Room the following day. We all loved it and will definitely return. We’ve been so disappointed lately with the big chain hotels and unkept buildings. This felt a real swanky boutique hotel and we all loved everything about it!!

I was locked out of my room when the keypad broke. They had no other options apparently than to saw a hole in the door and take the keypad out. Since they were sold out, I had no choice but to sleep in my room with a giant six inch hole in the door. I would NEVER stay here again. Imagine if there were kids/medical emergency and they can't get in. They offered nothing and I am trying to get refunded through Expedia now. The kid behind reception was no help and didn't know what to do. It was a terrible experience and I waited two hours for them to saw the door and finally got in after 11pm. It was horrific in all accounts. I wish I could attach photos here.

Location was OK - drunk college kids shouting on the streets at Midnight on a weeknight. Room was tiny. Bathroom hot water was luke warm. A fine place to stay if you get the room for a really low price - but it has to be a bargain to justify the tiny room with no amenities. Room was clean - bed was fine and staff was friendly/