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The Westin Copley Place, Boston, a Marriott Hotel

4 star hotel
Connecting rooms
9.2/10 Wonderful
(1091 verified Hotels.com guest reviews)
See verified family reviews (15)

generated by AI based on family reviews

Overview

The Westin Copley Place is a great option for families visiting Boston. Families appreciate the spacious suites, perfect for families of four or five, the convenient location allowing easy access to attractions like the Freedom Trail and public transport, and the delicious breakfast buffet. Guests consistently praise the friendly and welcoming staff. While some maintenance issues have been reported, the majority of reviews highlight the positive aspects of this hotel.

Guest highlights

Spacious suites comfortably accommodating families of four or five.
Delicious and varied breakfast buffet.
The welcoming and friendly staff.
Excellent location, within walking distance of attractions and public transport.

About the hotel

Along with 4 restaurants, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. Additionally, a snack bar/deli, a conference center, and a coffee shop/cafe are onsite.

Nearby attractions

The Westin Copley Place, Boston, a Marriott Hotel is located in Back Bay, a neighborhood in Boston, and is in the entertainment district and near the airport. Fenway Park and Faneuil Hall Marketplace are notable landmarks, and the area's natural beauty can be seen at Boston Common. Check out an event or a game at TD Garden, and consider making time for New England Aquarium, a top attraction not to be missed. Be sure not to miss outdoor adventures like hiking/biking trails and horse riding, or hop on a bike rental nearby and take a self-guided tour around Boston. Guests appreciate the hotel's convenience to public transportation: Copley Station is just steps away and Prudential Station is 6 minutes by foot.

Popular amenities

Family friendly

Mini-fridge
Rollaway/extra beds (surcharge)
Snack bar/deli

Wifi

Available in all rooms: wifi (usd 15.95 per night), wired internet (surcharge)
Available in some public areas: wifi (usd 15.95 per 24-hour period), wired internet (surcharge)
In-room wifi has a 5-device limit
Wifi in public areas has a 5-device limit

Food and drink

1 bar
24-hour room service
4 restaurants and 1 coffee shop/cafe
Coffee/tea in common area(s)
To-go breakfast available for a fee daily 6:30 am–10:00 am: usd 10.00 per person

Guest services

24-hour front desk
Concierge services
Dry cleaning service
Hair salon
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Assistive listening devices in meeting rooms
Braille signage
Grab bar near toilet
Height-adjustable showerhead
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility
Lever door handles
Low-height counter and sink
Low-height door lock
Low-height electrical outlets in bathroom
Low-height view port in door
Portable bathtub seat
Raised toilet seat
Roll-in shower (select rooms)
Transfer shower
Visual fire alarm
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Things to do

24-hour fitness center
Aerobics classes
Shopping
Yoga classes

Conveniences

Atm/banking services
Ballroom
Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand

More

Fireplace in lobby
Renovated entire property - april 2018
Smoke-free property
Tv in lobby

Nearest Airports

Airplane
Logan International Airport
6 km from this hotel
Manchester Airport
71 km from this hotel
Theodore Francis Green State Airport
75 km from this hotel
map

Reviews that mention...

Family Reviews

for The Westin Copley Place, Boston, a Marriott Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

15 reviews

Review data

5 star reviews

67%

4 star reviews

13%

3 star reviews

7%

2 star reviews

7%

1 star reviews

7%

We have selected a sample of reviews which reflect what families have said about The Westin Copley Place, Boston, a Marriott Hotel

Showing 1 - 10 of 15 reviews

Latest reviews (15)

S

Swarna

22 May 2024 - 25 May 2024
reviewed on orbitz

2 out of 5 stars

Ac was not working, it was like record heat outside. They gave us fans, but why was ac not working? Not sure. We reached at 8 am since we took red eye, front desk said no rooms available u need to wait. I can pay extra I need a room now, half second later room is avilable immediately. How does that work? We always stay at Ritz Carlton, they have room available at no cost. They treat u like family, hence it’s a high hotel. I mean will never go back. Attitude if stats was at different level for Indians. We had 3 families staying there for graduation, horrible place. Never going back.
S

SOO HYUN

21 May 2024 - 24 May 2024
reviewed on orbitz

4 out of 5 stars

Everything is OK. everywhere is wakable good restraunt for my family
E

Erin

26 Apr 2024 - 29 Apr 2024
reviewed on hcom

5 out of 5 stars

Great location, very clean, excellent amenities and good food. The suite was the perfect size for our family of four. It was easy to walk to the Freedom Trail or to the train to get to Fenway.
K

Kathaline

19 Apr 2024 - 21 Apr 2024
reviewed on expedia

5 out of 5 stars

Just left our long weekend stay at the Westin Copley Place and already want to return. Everyone we encountered working at the hotel was so welcoming and nice- especially at the bell hop and valet areas. We stayed in a suite and that was perfect for our young family of 5. The room was large, clean, and quiet. The beds were very comfortable. The hotel seemed busy but not crowded. The elevators are quick. Super convenient location: we were able to walk to many places and use the T which was across the street. The hotel buffet continental breakfast was terrific. Good variety of options and it was all tasty. Overall a 10/10 stay and will happily return for our next trip to Boston!
J

Jessie

25 Mar 2024 - 28 Mar 2024
reviewed on expedia

5 out of 5 stars

Terrific hotel! So convenient to any part of the city and connected to Copley, which has a new Italian eatery and other small and large restaurant options you can enjoy without going outside on a rainy/cold day. Our hotel room was extremely comfortable, and the staff were very friendly, making the whole stay so enjoyable. Great gym too to work off all the delish Boston Food. Our family felt the Westin was a very good value for the money. Check it out.
H

Hilarie

15 Mar 2024 - 16 Mar 2024
reviewed on hcom

5 out of 5 stars

This is one of our favorite spots in Boston. We love the location. The corner suite is perfect for our family. Highly recommend!
K

Kervin

16 Feb 2024 - 19 Feb 2024
reviewed on expedia

3 out of 5 stars

I would have expected the room to have been cleaner for the price we paid to stay at this property. It seems that the pull-out bed that we used for our two young kids had not been changed. We found crumbs all over the sheets. When we asked someone to change the sheets, they shook the crumbs onto the floor and left (without cleaning up the mess). The crumbs remained on the floor for the duration of our stay. I appreciate that the hospitality industry is short-staffed, but this is unacceptable. The rest of the hotel is pleasant (staff in the bar and at the front desk were very helpful and professional)
K

Kathleen

29 Dec 2023 - 31 Dec 2023
reviewed on expedia

5 out of 5 stars

Nice room accommodations, clean and quiet. Central location for a family to access all Boston has to offer during winter holiday break.
L

Loredana

11 Jan 2024 - 15 Jan 2024
reviewed on expedia

1 out of 5 stars

I stayed here with my 2 children aged 10 and 13. Loved being able to walk to Boston Common, the Freedom Trail, proximity to public transportation options. The rooms were clean and housekeeping staff did a great job.
A

Angela

12 Aug 2023 - 15 Aug 2023
reviewed on hcom

5 out of 5 stars

We had a wonderful stay. The hotel is clean and conveniently located. The suite was able to comfortably fit our family of five.
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