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Melissa
11 Oct 2024 - 14 Oct 2024
reviewed on hcom
3 out of 5 stars
We just got back from a long weekend. The hotel was kind of noisy due to kids running around who were staying for various sporting events. Having been in that scene at one time, this didn't particularly bother us and everyone was friendly and having a good time. Our room seemed to have constant humidity, but with not bathroom fan, I'm not surprised. Bathrooms are also ridiculously small for a room with sleeping for four. Near us a smoke alarm kept going off at all hours of the night (midnight, 2am, 4am 6am). We called the front desk and I know many others did, but they never fixed it. Also when we checked in we inquired about possibly an extra room, told all booked, but the day before when we confirmed reservations we were told 42 availability. However, the website still showed available rooms. Office also told us complimentary breakfast included but the restaurant told us that wasn't true. Management just didn't seem concerned enough to get information straight or fix the fire alarm issue. Housekeeping wonderfully nice and helpful. Proximity to beach, outstanding!
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Amanda
3 Jul 2024 - 7 Jul 2024
reviewed on expedia
3 out of 5 stars
Access to the beach was great and the room was cute. The pools (indoor/outdoor) were also great. We enjoyed the beach bar and cafe on site. The daily kid’s activities were awesome.
The main thing that was a negative for this resort was the housekeeping. It was disappointing that I had to make our beds the entire stay (housekeeping never did it). Housekeeping never gave us enough fresh towels, and I had to take beach towels from the pool area for my family to have clean towels to shower with. I had to ask for housekeeping to take out our garbage 2 out of the 3 days and they did not replenish our coffee pods, cups, and waters unless I contacted the front desk. Even when I did contact the front desk one day, they told me housekeeping would be there shortly and never showed up. The floors were never swept or vacuumed during our entire stay. For the price you pay to stay there, good housekeeping should be an essential.
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Desiree
3 Jul 2024 - 5 Jul 2024
reviewed on expedia
5 out of 5 stars
This was the most beautiful little getaway for my family!!!! We only stayed two nights but it was exactly what we wished for and more! The beach was beautiful and clean! We stayed for Fourth of July and there were fireworks right on the beach! ALL the staff were very helpful and friendly. We will definitely be back. This place is a new family favorite!
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BETH
17 Jun 2024 - 20 Jun 2024
reviewed on hcom
4 out of 5 stars
It was an overall great stay. You can’t beat the location and convenience with kids. Love the fact that we can walk out of our room and the beach is right there.
Hotel could not keep up with the towels. Annoyed by pool area. Never any available chairs to sit at. People threw towels on chairs and then disappear. Every time my family went to the pool we either had not chair or had to share 1 and sit on the ground.
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Michelle
14 Jun 2024 - 16 Jun 2024
reviewed on expedia
5 out of 5 stars
Beautiful property! My kids loved the bunk beds. I loved the slider door that opened out to the beach. The beach was never packed which was great. The outdoor pool was a huge hit with the kids. Great food options in the area. Definitely will stay here again
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Svetlana
7 Jun 2024 - 9 Jun 2024
reviewed on expedia
5 out of 5 stars
Beautiful place for vacation! Our kids enjoyed indoor and outdoor pool. Renovated hotel. Snell fresh. Clean place. Great location with a lot of dining options. The beach was clean and quiet.
We will go back. Room 142 is right in front of the poll, love it. Was easy to take the kids to the pool and have a great view.
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Alexander
11 May 2024 - 12 May 2024
reviewed on hcom
5 out of 5 stars
The updates being done during the renovation are looking good. Our room had a king bed and full-size bunks...all quite comfortable. The kids loved the bunks! The room was nice and clean (still had a bit of the fresh paint smell, but it wasn’t horrible). The location is great, lots of chairs on the beach and the pool (not open yet) looked cute. We hope to make it back in the summer and stay a bit longer to enjoy it all more. Thanks to the front desk staff for giving chocolates to the moms for Mother’s Day…nice touch!
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Jennifer
1 Sept 2023 - 3 Sept 2023
reviewed on travelocity
2 out of 5 stars
Our “beachfront” rooms were supposed to be on the beach. We were on the 2nd floor. They told me “did you request 1st floor?” How was I supposed to know I had to “request”? I asked to upgrade to 1st floor and was told they were sold out. Called to speak to a manager…they put me on hold and then hung up. Also I spent alot of $$$…3 rooms for family…and our rooms were in different buildings…despite multiple calls to hotel weeks before visit. Parking fee of $25/day per car if you booked through a 3rd party. Total BS. One of the rooms didn’t have a remote for tv. We called 3 times and they never brought one. When we arrived…only 2/3 rooms ready. They stated they would bring key for 3rd room. Never did. Had to go back to front desk check in…which is at neighboring resort…to pick up keys. Would not recommend to others…nor stay here again.
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Maria
23 Aug 2023 - 26 Aug 2023
reviewed on travelocity
3 out of 5 stars
This is a motel that has a pool and is by the beach. The facilities are moderately maintained - though the washroom is very old and has mildew and is generally not nice.
The rooms are damp, salty smelling (by the sea!) and the A/C is very loud - my family and I could not sleep in our room and so checked out early. The motel was kind enough to refund us a 1 night stay with minimal hassle.
The food/beverage offering is limited and there are no nearby restaurants with the exception of 2 chowder/seafood places that are 20 min walk or 5 min drive.
It is a solid 3 star motel by the sea which is need of maintenance (broken beach chairs, no swings on the beach playground as shown in photos). Kids peeing in pools without parents or staff correcting this behavior (gross!). NOT a resort.
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ERYN
14 Aug 2023 - 18 Aug 2023
reviewed on hcom
1 out of 5 stars
Trust the negative reviews. This is NOT a resort. This is an overpriced motel! Room was dirty & smelled like mold, garbage on the beach, rusty, broken swingset, no amenities, no food, drinks or coffee available at Riviera. “Complimentary” bikes didn’t unlock, loud and moldy AC, flies everywhere. No kids club on site, no front desk, have to pay for parking and resort fee, for what? Shameful!