Hampton Inn & Suites Baltimore/Woodlawn

Comfortable and clean. Stayed for a night to see family locally. Elevator was out but not problem for us.

This location was very nice. Location is great, close to the highway. They have an excellent hot breakfast in the morning which was a great way to start the day before visiting family. Didn't have time to try out the gym or indoor pool, however both looked nice.

I called before making the reservation and few days before traveling to ensure two pack and plays/cribs would be in our room for the babies. I was assured that was no problem. We arrived and were told they didn’t have any. Guy eventually found one and our other baby had to sleep in the bed with us. Room also had a bug crawling on the wall. Wasn’t impressed overall. Other hampton inns have been way better, I was very surprised and disappointed with this one. Couldn’t wait to leave.

Our stay was ok. It served our purpose for a family reunion, but after an online request and 2 calls to make sure we had feather free adjoining rooms during our late check in, we arrived to 2 rooms with feather pillows across the hall. The staff at check in were very nice, but this created unnecessary havoc in our family with small children for 2 days. Breakfast was ok. Nice cereal selection, fun waffle choices and appreciated the toppings for waffles and oatmeal. Wish they had non dairy milk options. The property is also sandwiched between another hotel and a banquet venue.

I’m getting married so my family is here so we had some room key issues but all is good

There were prostitutes in the lobby at night. Second night kids pulled the fire alarm and blew up a fire extinguisher on the second floor, ruining a wedding party.

Day 1, family checked in before us and asked if they could put us close together. The staff was kind to put us close by. From that point on, everything went downhill. - Both rooms, only one key would work. We asked for it to be re-keyed countless times and ultimately, it just didn’t happen. - For our door to open, you have to scan your card, press the handle half-way, jiggle it a certain way, then press down. - You also have to push the door close, it does not close on its own with the weight. - The bathroom door creaked so loud it wakes you up if someone went in the middle of the night. - The strangers next door would party 11pm-3:30 each night. I even called the front desk, and nothing changed. - after not getting ANY sleep for two nights, I requested for a room change. To be told the people next door are checking out and we can stay. I insisted on moving and was told I could move to a different floor and given a room number. - late afternoon when I checked in to get the new room, I was told the room is not available, but they can move me two doors down on the same floor. Both keys worked, the door worked and no creaking door. But there was candy wrappers left on the bathroom floor. - a sign on the bathroom mirror said rooms won’t be serviced unless under certain conditions. However, someone entered and changed three bath towels. (We have four sets of towels hung up.) no other towels were switched out, trash wasn’t taken out, etc. We were confused.

The day of check-in was rough. Called the day ahead was asdugned a room. I arrived early and was told to come back around 2. Returned and room not ready understandable. Then was told my room was on 5th floor after clearly stating needed tp be on the same floor as my friends/family. I was told checkin at 3pm so I waited. Then was told 5th floor instead of 2nd floor requested advised i could wait. Then was called to desk a room was ready. Turns out room is gor handicap. Get inbroom toilet keros running took maintenance awhile to come. Called for iton as the one in room not working. Maintenance came and brought iron. Said needed part for toilet after an hour of tinkering said be right back. Came back 50 minutes later put in part didn't test it. I ised bathroom and took shower and not toilet constantly running called again took a couple of hours so i wasn't able to rest before the event i came tontown for. Next morning gave housekerping towels because of handicap bathroom had to use them for floor. Fid not get towels until 1030. I have stayed here before but staff shortage made it disappointing.