Home2 Suites by Hilton Owings Mills

Location was good, because we were close to family. Housekeeping could have been better (had to ask for items to be stocked even after room was serviced). Breakfast items and coffee were good.

Exactly what we needed for our family and multiple soccer games. Thanks!

Best place for the family when visiting Maryland. Clean and safe. One bedroom with kitchen is great!

My family is absolutely in love with home 2 suits. Especially after staying in Laquinta. H2S is always clean, in safe locations and has edible breakfast.

Thank you so much for a wonderful stay, at an affordable rate. We were able to visit our grandchildren in Maryland, and have them come and visit us at the hotel because the room was so large. We plan on staying here again when we come back in the summer. Everything was wonderful!

When we first arrived my family and I went to the front desk. As soon as we made it up the desk the young man Col*** was not a welcoming person. Gave us attitude right off the bat. He kept telling us room was cancelled 2 weeks prior but how could that be when we scheduled the room 2 days prior to the stay. Turns out after 35 minutes on the phone with a third party company-I booked thru hotels.com-customer service thru the third party company says Home2Suites had made a mistake and they were trying to just take our money and not resolve the problem. Well I was gonna not let that happen and I told front desk room was already paid for and to just put us in a different room and that’s what the guy did. But took him almost an 1 hour for him to do that. The whole time he was working with us he was taking selfies on Snapchat, FaceTiming his friends on his personal phone, and texting his friends during the whole time trying to help us. My son worked as a front desk staff member and wasn’t pleased on how the this person acted. He was VERY UNPROFESSIONAL. Our final night l, a woman had left her purse after calling an UBER. My son went out to get it; told front desk and same front desk person just set it aside and said nothing. So my son did what was needed to be done, since staff didn’t seem to care. He looked up the woman online and messaged her. She came back and was happy that a stranger called and no one from staff had done so. Rating would be more but staff screwed it up.

During out stay for a week: 1- Breakfast options was limited but delicious and hot 2- Front desk Staff was rude, playing games, unhelpful and gloomy 3- Cleaners were loud, music on speaker, and are having phone calls on speakers as well while they are cleaning the rooms 4- Swimming and the gym pool were good 5- Bedsheets had little bugs crawling According to a family we met in the hotel, this is by far the worst Home2 they've seen while it was my first Home2 experience. That family I believe was Premium Hilton members and checked out to a different Home2.

The room was very clean and my kids enjoyed the place. Thanks to their staff who go over and beyond

My family had a bag with cash inside taken from room on the last day. The room itself was nice and new.

I stayed with my family here for memorial day weekend and we enjoyed it. I must say that the pool is small. Only had breakfast one day because on Monday, the breakfast station was closed and we went to check at 9 so I was confused. I thought it was maybe because the holidays but someone told me that the staff had it open for only an hour. Besides that it was OK !