Best Western False River Hotel

During our stay, we found the employees to be polite however, the cleanliness of the facilities was severely lacking. The pool area was never cleaned, and there were never any towels available for our family of five. When we requested the pool area to be cleaned, the process was haphazard and nothing was actually cleaned properly. The pool water was dirty and the bathroom near the pool was in dire need of a deep cleaning. Additionally, rooms that had been checked out of were not cleaned and the doors were left open for other guests to see. The overall lack of sanitation is alarming. My entire family fell ill, likely due to the poor hygiene standards. The manager needs to conduct a thorough walk-through of the premises instead of just sitting at the desk on his phone. I took the time to observe the situation before writing this review because I understand the impact that reviews can have on a business. I want other parents to be aware that this hotel is not suitable for families with children, given the unsanitary conditions.

Had what could have been a conjoined room. Guess the walls are thin there as we could hear the family staying there very well. Otherwise, clean room and comfy beds. And great breakfast!