Best Western Natchitoches Inn

The location was very convenient for all our needs. My husband & family said the breakfast was good. There's a DOG that lives in the hotel. There were dirty socks under the bathroom sink. Dusty. They never made up our beds. The front desk manager (white female) very rude. I was trying to check out on Monday, waited for someone to appear for over 8 minutes. I went back to room & called and called, no answer. I finally call the main hotel number and someone answered and said they would be right there.

Hotel and room were clean, great breakfast as usual for BW. My only 2 complaints were: The beds were so hard and uncomfortable. The pool was closed. I booked this hotel because it had a pool, my whole family was looking forward to spending time hanging out by the pool all weekend. We check in, change into our bathing suits, only for it to be closed the whole time we’re there. I contacted Expedia, who was extremely helpful trying to cancel my stay, but BW would only cancel my Saturday reservation, not Friday. I’ll definitely think twice before staying with any BW again.