Delta Hotels by Marriott Ashland Downtown

Horrible experience. Stood ten minutes waiting for desk clerk to check-in. Never a greeting when we came in/out. Room was broiling hot. A/C wouldn't work. Phone had no dial tone. Wifi out. No ice on two floors. No one working in bar to get ice. Only one elevator working. Manager supposed to call; never did. Ungodly mattresses and pillows (literally went out and bought pillows). Would have gladly moved to another hotel if Expedia rules allowed it. Final blow was no one at coffee stand in a.m. to BUY a coffee most hotels offer for free. For almost $200/night, they must be kidding!! I would NEVER stay there again. Incredibly embarrassed for the Marriott brand with this MESS!!

I’m from Ashland so it’s nice to see some updates compared to what the location used to be. Unfortunately it’s not the most comfortable stay I’ve had— the ac didn’t work (and I’ve stayed here a few times now) and hasn’t worked in any room I’ve had there. It was hot and miserable, food from the restaurant wasn’t great either and incredibly overpriced for the quality. Staff at desk were great but the staff that brought my room service was not. I only stay here due to convenience and proximity to family but I’ll likely stay elsewhere next time I’m in.