Comfort Inn & Suites Waterloo - Cedar Falls

Nice pool for the kids!

Do not let the online photos and ratings fool you! This place was outdated and dirty! I booked 2 rooms. One room was for my family and the other was for a family member. I was embarrassed that this is the hotel I booked. Staff was friendly. Our room had a musty smell, water damage on the closet door, and a gross mildew covered bathtub. The hallway carpet was stained. There was a nasty water dispenser in the pool area covered in mildew. I honestly looked my booking up online to see why our experience didn’t match what was portrayed online. It was definitely the camera angles! Book the Hampton Inn across the street. I wish we would have.

I had booked a reservation at this establishment and I am a choice member. I booked at the last minute because the hotel I previously booked at was a run down unsafe hotel so I decided to come stay with comfort suites. I was in town due to my father passing away unexpectedly and I had my 8 yr old daughter with autism and who suffers from seizures with me. I called the hotel and was told by the front desk they were sold out but due to my bad situation they would accommodate me as soon as housekeepers got there they’d clean a room snd provide it to me. I waited in the car from 5:30 am until noon when I decided to go in and ask if the housekeepers had a chance to clean a room I was greeted rudely by the general manager who abruptly told me “check in isn’t until 3pm” I had already been told by the front desk they’d provide me the first room and there were rooms available as the housekeepers were cleaning since 10am and plenty of people were clearing out but this man had made it up in his mind that it was okay for a single mom with a disabled child to sleep in the car in his parking lot in 25 degree weather all because he wanted to set an example of people not checking in until 3pm. I’ve been in hotel management for years myself and now as a nurse I would never treat someone the way this man treated me and my child. I had already traveled all night a 18 hr trip from nc to be told I needed to sleep in a car until 3 pm when I had already been in his parking lot since 5:30 am.

Not very clean. Rotten milk for breakfast. Pool had way too much chloren kids broke out bad their skin burned. Water cooler in the pool room was super hot and had mold. And room was not clean.

Didn’t appreciate staying near the pool with a bunch of kids and parents running in and out of the hallway. The floors were wet, a potential slip and fall. I asked for another room, but nothing was available.

Kids were screaming until right up to 9pm then again from about 7am on. Room right next to the pool and ice machine so some noise to be expected but not the continued screaming AB’s crying of children. Some kind of gross dirt or blood in the bathtub- NOT a stain. Hotel and room smelled dirty in general. Temp control was off - either sweating or freezing. Most likely won’t return.