Holiday Inn Hotel & Suites Council Bluffs I-29, an IHG Hotel

I want to start by saying that every single staff member we encountered were friendly and helpful. Each one did their best to be helpful. After getting belongings set up and put away in our room I took my shoes off and walked to the window. The carpet was soaking wet from the AC unit leaking. I had a toddler with so that was no good. I called an was assigned a different room. 2nd room was not in good shape but at least dry carpet. Probably because, as we found out later, the AC unit wasn't doing much to cool the room. The full length mirror must have been broken at some point and was missing from the wall, but the mounting pegs were sharp and still in place. We made due by putting the 2 waste cans in front of them. I booked a room for 4 but the room only had 3 towels. Furnishings were dated, bathroom door would only close if you lifted it, carpet was in need of replacing, paint was peeling on bathroom ceiling and around the AC unit. But the linens and room in general were clean. 2nd night we got back from dinner to completely soaked carpet and belongings on the floor of the outside wall. Went to the desk and was told that there were no rooms available to move to, but was given some towels to soak up the water. Front desk person came up and looked, agreed that rain came in through the window casing and AC and said that since there were no available rooms we would be refunded for that nights stay. She would talk to the manager and call me. I never received a call or refund.

Hotel is nice from the outside and inside. Rooms are updated with current designs. Toilet is pretty close to the vanity so if you’re a bigger person maybe opt for an accessible room. My kids enjoyed the pool and hot tub, breakfast had plenty of options. My main concern with this hotel is safety is not a top priority. Our fire alarm started chirping at 8 PM. I called the front office and they were prompt to send someone up with a new battery. The worker pulled the office chair that was in the room and stood on it. As he was balancing for his life he successfully installed the new battery. After a few minutes the detector continued to chirp. The worker threw his hands up and said I have no clue what’s going on so I’m just going to take it down. When I asked if he had another one he could replace it with he said maintenance doesn’t get here in the AM and they will fix it then. He then proceeded to take down the smoke detector and set it on the vanity and left. Thank god nothing drastic happened that night and we didn’t need a smoke detector. But it’s obvious that worker and guest safety is not a priority to this hotel. You would think they would have at-least offered to move our room if they weren’t able to fix that life safety problem. For that I will never stay at this location again.

We've stayed here in 2023! This is a great facility just off I-80 and I-29, in Council Bluffs IA. Convenient location, just across the river from Omaha. Family friendly facilities with the all important breakfast buffet for the picky teenagers we had with us! Holiday Inn is our preferred hotel when on the road with family.

I came with my kids n its a nice place to stay. Convenient to the zoo n everything we did. Sad our time was up to leave.

I liked that it was a clean room. The grandkids enjoyed the pool area. The Breakfast was crowded and we were unable to eat.