Holiday Inn Express Hotel & Suites Jasper, an IHG Hotel

2-night stay: I was forced to sign a “team agreement” policy even though I was a single mom staying with my son with no other “team members” at our hotel WITH THE DOCUMENT HAVING THE INCORRECT HOTEL NAME ON IT. Children were loudly runnning around after midnight on our first night. Upon eating dinner and returning the second night, my son and I were almost knocked down the stairs as we ascended to the 2nd floor by unsupervised youth. When I went to front desk after stairwell incident and almost being ran into by same group as I stepped out of my room, the front desk woman deferred to her manager. It continued after I came back from car. The basketball youth tournament is an annual event. This hotel was not prepared. They allowed parents to get loud and drunk in lobby while their heathen children ran around. Eventually, they had “housekeepers” as hall monitors INSTEAD OF REMOVING THE DRUNKEN PARENTS AND THEIR UNSUPERVISED CHILDREN. On top of that, the advertise laundry available- but their laundry soap dispenser was out of order. This hotel is clearly not ran well, and I would not recommend staying here because protocol (which the manager refused to share) is not followed. I got <3 hours of sleep because of it.

The room was spacious and the front desk clerk was friendly. My family enjoyed the pool and the breakfast was better than expected! Would definitely stay again!

Honestly I was surprised on how nice or hotel room was. Perfect space for the kids after a long day at holiday world. Breakfast was definitely better than other hotels that offer free breakfast. Hotel was very clean. Staff was also very nice.

Stay was nice. Had a suite room which worked well for our family. Pool was clean and breakfast was good.

At first glance, the room looked clean and well kept. Later, I had noticed several really dirty areas. Upon shutting the door in the bathroom, I saw some filthy dirty areas. The corner of the door by the bath tub, noticeable with door closed, was extremely dirty. The side of the bathtub, again noticeable with door shut, was absolutely filthy. Also, the refrigerator did not work. When we woke up in the morning, our infants milk was completely spoiled. He is on expensive special milk.