Crowne Plaza Indianapolis - Downtown Union Station, an IHG Hotel

The hotel itself is very cool. We stayed in a train car room which our kids loved. The hotel is slightly dated but did see the were starting renovations soon. It’s a no frills hotel in my opinion for amenities. A big factor for us was the walking proximity to everything downtown. One thing to note, we choose to park “off site” because we didn’t want to pay the crazy valet parking fee and after our two night stay found our car has been vandalized and the drivers side mirror was smashed and broken off the car, not the hotels fault but just as a side of caution, the parking is very sketchy and I wouldn’t recommend.

we stayed in one of the train car rooms. It was super cute and a different experience for the kids!

The parking was ridiculous. You do not get any assistance with your bags unless you choose to valet. When I came in there was a lady at the desk, yet I stood there for 10 minutes before finally asking for help to check in. As soon as I was given my keys for my room, I was notified that I had just been charged for my stay, even though they said I wouldn't be charged until checkout. The room was dirty. There were drips of liquid down the bathroom sink cabinet, the tub was brown, the drop ceiling was missing and our nightstand had white spillage all down the front and sides. The indoor pool was so uncomfortably cold, that I didn't even get in. My kids got out after 5 minutes, and I watched every family come and go almost immediately. We got out of the pool, only to find a pile of dirty towels on the ground and zero clean ones. We ended up having to pay to go somewhere else for our kids to swim in the evenings.

The hotel didn’t utilize the fully paid for hotels.com reservation that I supplied upon check in. However, they charged my credit card for the entire stay. We paid $36 for the hot breakfast buffet and was even given the times for breakfast upon check in BUT was told in the morning that there’s not enough guests to offer a buffet. No apologies, no refunds. I’ve made countless calls to the hotel trying to get the billing issues resolved to no avail and now, we’re 10 days into it. Hotels.com has been of no use in resolving any of these issues either. To make matters worse, my husband of nearly 30 years left his wedding band in the shower. He realized it when heading towards the airport. The hotel was contacted immediately and referred to a website that deals with lost and found. After paying a sizable fee, we breathed a sigh of relief it was found. Guess what? As of today, the ring has not been returned just like the countless calls to the Crown Plaza’s manager asking for help in getting this resolved. Don’t get me wrong, it’s a beautifully unique upscale hotel and we had hoped to go back to stay in the train car suites in Feb ‘24 with our grandchild but unless they can properly address the current issues, it’d be a cold day in Hell before I’d stay there again and I’d have very serious reservations about handing them access to my credit cards because of how reckless they’ve handled the one they had access to up until this point. I’ll update you if we find resolution.

When we were checking in there was a man later we were told he was homeless he walked up to the check in counter and said to my wife and i " cute kid it would be ashame if something happens to her" Then he was casting a spell on us. This scared my wife to the point she didn't want to stay. Neat property but i wouldn't stay again. The rooms were average out dated but seemed to be fairly clean.

Overall we were pleased with our stay, unfortunately we had a bad experience at check in. We drove 4 hours to specifically stay in a train car for our train obsessed toddler. When we arrived we were told that all the train car rooms were full even though we had booked one. The woman at the desk was incredibly rude and implied that it was our fault since we had booked through a 3rd party. She didn’t even offer to have us move to a train car the next day until I asked if it was a possibility. We received a complimentary breakfast for the next day due to the error (which was terrible-would not recommend). When we went to the desk the next day to switch rooms, the staff was much friendlier and seemed shocked that we were told that all the train rooms were filled the night before. Her reaction led us to believe that the hassle of having to switch rooms could have been avoided. She gave us two more days worth of breakfast coupons for the inconvenience. We appreciated the thought but did not use them due to the bad experience at the restaurant earlier. Valet was great, especially with the in and out privileges. They were all very kind and quick. Housekeeping did a great job and room was always very clean. The kids loved the train room and it was a fun experience. We just wish we would have received the room we booked from the start.

We stayed in a train car which was a new experience for our kids and they loved it. There was construction going on in the area unfortunately but that in no way affected the property or the staff. Everyone including the valet was prompt and courteous.

Stayed in a train car. Great for kids who love trains. Pool was good.

Great place kids live the train car hotel

Our family trip was great! The hotel was super clean, very friendly staff, and the train was super neat to stay in. The only down fall was the uncomfortable beds. Otherwise 10/10 recommend.