Holiday Inn Express & Suites Columbia City, an IHG Hotel

The place was okay and decorated nicely. Landscaping poor-plastic flowers. Pool has not been in service for a long time. We had been looking forward to using it as we had a rain day. Our family had children who had been looking forward to using it. We should have been compensated for the inconvenience. Some of the children were directed to a neighboring facility where $10.00/child had to be paid. Our TV malfunctioned and another one in the group were up until 3AM while they tried to fix the air conditioning. They. Should compensate and let others know about the lack of the pool and they should fix other things like ice machines.

There are many concerns about this hotel. We reserved a room that would sleep 6. On our way they called to say the lock to that room was broken and we could not have that room. We purposely chose this hotel because of that 6 to a room. We were attending a large funeral and our adult children were coming and we wanted to stay together. So we said we would take another room if we could get the 6 to a room by Friday. That didn’t work out so the person working behind the desk told us that she would just arrange a room for our daughters to have. They were driving several hours and we knew they would be tired. Once our daughters got there they told us they were charging us for the room. This is all occurring at 11 at night after having attended a viewing for my friend all day. The front desk person said she never had told us the lock to the 6 person room was broken and that room didn’t exist and that because we booked through a 3 rd party site (hotels.com) that they cannot guarantee the kind of room we are getting. Eventually at my insistence the staff had to call the manager who did give us our daughters room free for the night. I have spent this long describing this because I think the untruths are told Over and over again at this particular place. While overall the hotel is nice many people seemed to be having issues with inaccuracies in what they paid for and then what they got. The pool is also not working and hasn’t been for months. I just don’t like to be lied to.

Horrible experience, will never stay here again and quite possibly will avoid all Holiday Inn Express. We reserved a queen suite with 2 queen beds and a couch with pull out for our family of 4. Got back late after softball tournament to find out the shower did not work at all. Tried to call front desk…phone in the room did it work. My husband went down to the desk and was told he would call maintenance and they would be up in 10 minutes. 30 minutes go by and nothing. He went BACK down to the front desk and was told they wouldn’t be able to look at it until the next day. I’m the meantime he gave us a new room…down the hall. My husband went to check out the room only to notice it only had one king bed, which would not accommodate our family of 4. Another trip down to the front desk. We were told there were no other rooms available and we would just have to walk down the hall to that room to shower. This is unacceptable. We tried to contact corporate that night, the first time got hung up on while on hold and the next time someone picked up after being on hold and hung up. By this time it is almost 1AM…we would have been better off just making the drive back home and back the next day for the rest of the tournament. At no time was a manager available. The next morning we were told the manager would not be in until noon. We left a name and number to be contacted about the incident and never got any calls. Horrible customer service. Also, the night clerk swore at my husband.

Highly recommend this hotel. Very clean, affordable, and convenient. The rooms are spacious and quiet. I plan on staying here every time I visit family.