Candlewood Suites Springfield North, an IHG Hotel

Customer service was top tier. Clerk stated that they dont normally rent to locals due problems in the past. But took care of me and my family due to extreme temperature that caused my family to have no heat and no water due to busted pipes. My family and I were so thankful.

The hallways and our room smelled like wet carpet/dog. There were dog nose smears all over the window when we opened the shears. Family room area has NO lighting- not even lamp. Just small kitchen island lighting and the kitchen lights. (We were in a one bedroom suite). No lamp on the desk so it would be impossible to do any kind of work in the evening. The way that they have the light blocking curtains on the window prevent you from getting a lot of light in there even during the daytime. There is no air conditioning in the separate bedroom. Instead there’s a small little fan on the wall that sucks air from the family room into the bedroom. (You can see though the vent into the other room so not exclusive privacy between the bedroom and family room). Not very useful in cooling bedroom and it was only in the high 70s when we were there. Bedroom did have two nightstand lamps- one which didn’t work. We were in room 132 which was by the back door, so easy access to the parking and on the first floor.