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ANTHONY JACOB
25 Apr 2024 - 29 Apr 2024
reviewed on expedia
5 out of 5 stars
Staff was friendly and helpful. No worries at all. Close to at lot of attractions and only 2 hours and 45 mins from Chicago. Mississippi River views from room. Quite and peaceful environment. Great for kids. Weight room indoor pool and bar on first and top floors. Food was delicious and options for everyone.
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Chad
17 Feb 2024 - 18 Feb 2024
reviewed on hcom
1 out of 5 stars
Let's start with the staff was friendly and professional but the hotel itself was dismal..first the pool heater was broke so the pool was unpleasantly cold and the design of the pool area is down right dumb...not a dry stop in the small place with path ways so narrow anyone looking to keep an eye on their children while staying dry is just, you're out of luck...
The building itself is relatively new but in horrible disrepair....missing signs on the walls, rips in the carpet, broken implements (i.e. plunger, toilet paper roll holder, peep hole)
The staff allowed kids to race electric scooters down the hallway at all times of night and allowed someone to park a 40 foot flatbed trailer across 5 parking spots in the lot most near the building on a night that in got down to freezing and on a local school dance night forcing more patrons to walk much farther
All in all it was horrible, so horrible that my family and I returned to our home to sleep in peace and comfort
Will not be returning to this location nor will I ever recommend it to anyone until serious improvements are made!
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greg
9 Dec 2023 - 10 Dec 2023
reviewed on hcom
1 out of 5 stars
We have stayed at this hotel many times because of location and overall good hotel conditions. On this visit there were kids screaming and slamming doors along with running up and down the halls until just after 4:00 am . Garbage was in the hallway and the elevator and after calling the desk around 2:00 they acted surprised even though acknowledging the kids were down in the lobby area as well . Last time we will stay at this location !!!!
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David
25 Nov 2023 - 26 Nov 2023
reviewed on orbitz
5 out of 5 stars
In town for overnight family get together. Late check in, smooth and quick. I stay here regularly. Always exactly as pictured. Clean and comfortable.
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Amanda
14 Aug 2023 - 15 Aug 2023
reviewed on orbitz
5 out of 5 stars
My family with 3 children has stayed here twice. The staff is kind and accommodating. The place is extremely clean. The included breakfast was quite satisfactory with its variety and quality. My only complaint is that the pool is absolutely frigid. We did say something to the front desk this time, and they exhibited genuine care and concern so I’m hopeful that if we do another visit to this property, the temperature will be more suitable for small children to enjoy.
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Erin
Invalid Date - Invalid Date
reviewed on orbitz
5 out of 5 stars
We requested a room with a view and we were not disappointed. We had a beautiful view of the Mississippi River. The beds were very comfortable and the breakfast in the morning was top notch. My kiddos went back for seconds. I felt the pool was a bit small but the gym room made up for that. Overall an amazing stay. Highly recommend!
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Erica
22 Jul 2023 - 23 Jul 2023
reviewed on orbitz
4 out of 5 stars
The hotel was really nice. Very updated, good continental breakfast options. When we checked in, we were told to try the River Room on the 9th floor for delicious apps and drinks. When we got there, we were approached by a waitress telling us we had to leave because my kids were with us. I said we can take the food to go, and was told that was ok, but the kids had to leave. Wasn't happy about that all. Other than that, we had a nice stay
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Stormmie
26 Dec 2022 - 30 Dec 2022
reviewed on hcom
5 out of 5 stars
Wonderful!! We will be staying with Hyatt from now on. The buffet style breakfast was a hit with my three little ones! Everyone was so friendly and the hotel was beautiful. We have family in the area and we will definitely be back.
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Diana
2 Sept 2022 - 5 Sept 2022
reviewed on hcom
1 out of 5 stars
We did not get the adjoining rooms I requested and ended up 2 floors apart. The toilet was broken and they had to fix it 3 times. When I booked I redeemed my 2 free nights but did not receive them. I asked to pay at check in and you charged my card several days before I arrived. Overall I am very upset with Hotels.com and Hyatt. You made a family trip absolutely horrible. I seriously am considering leaving Hotels.com for good.
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Alexandre
3 Sept 2022 - 5 Sept 2022
reviewed on hcom
5 out of 5 stars
Excellent stay. My family and loved it.