Courtyard by Marriott Chicago Schaumburg/Woodfield Mall

Other than needing Mrs to provide ID upon check-in when Mr had credit card & ID with same last name, all was well. Shouldn't have been necessary, in my opinion. Reservation was for 2 adults, 1 child. Who else would it be? Trip and room was wonderful. Pool a little small, but good enough. Located by good restaurants, Woodfield Mall, IKEA, Medieval Times. Great weekend!

The property is very nice and the price was super reasonable. Only complaint I would have is there was no outlet cover on the wall. If I had children I would not have wanted to stay in this room. Other than that everything was great!! Staff is awesome.

Excellent hotel! Clean, updated and very friendly staff Claudia went out of her way to make us feel welcome and accommodated us in our every need We had four other family members also staying at the hotel and all of us had a great experience Would highly recommend and will definitely be back Thanks again to Claudia for making our three day stay so enjoyable!

Great location for our needs. Woodfield mall, lots of restaurants, 10 min from Medieval Times, easy on/off expressway. Room was nice, pool was small but adequate for the kids.

I only needed to stay to visit family, so didnt really need all the amenities during the day. I did; however, appreciate all the dining options nearby without creating too much noise or traffic.

Don’t book through third party ! I got so screwed on a room because Expedia said the room slept 6… it had a king bed and a pull out, where does that sleep 6? But of course they didn’t make it right even after I explained that I even called and spoke to an employee (I believe the name was Claudia?) who confirmed I would have 2 double beds and a pull out. I had 3 adults and 3 children all kids under 8. I already hate traveling and putting everyone in a hotel and this topped it off. They did give us two roll away beds.. they were gross, uncomfortable, and took up the entire room. All in all it ruined the trip no more Expedia and no more courtyard Marriott. I’m a District manager for a pizza place if someone isn’t happy, I give anything to make it right. There was just bland sorrys but I can’t help it is what it is. No your room says it sleeps 6 so it should have 6 places for people to sleep or you should make it right. The roll away beds were not what I paid for. 2/10 experience because of this.

We were really disappointed with our stay as a whole. First, the good is our service was wonderful! The staff was super friendly. The location of the hotel is always amazing! It’s around so much! But we were disappointed in our room. The shower pressure was awful, we had lights flickering, the room was either extremely hot or ice cold (terrible when you have a baby). The worst was the water temperature. We had no hot water and when I brought this up to the front desk, they said since the water heater is on the other side of the building, we would have to turn on the sink faucet and shower at the same time. Seriously!!! This is a Courtyard Marriott and we had to run all the water for several minutes before we got a decent warm shower?? What a waste of water!! We will not be staying here again.

Staff was very nice. But overall hotel seemed a little dated. Walls in the room were dirty and wallpaper was rubbing off in spots. The bed and pillows were horrific. I felt the springs in my back the whole night. I can’t remember the last time I slept that bad. There were a ton of teenage kids so the entire hotel was extremely noisy and the walls are paper thin. Overall it was fine but probably wouldn’t stay again.

The hotel was clean and nice not free breakfast though but there are alot of restaurants in the area. The pool is small but was enough for my 3 adults and 1 child. If more people came then it would've been crowded.

The staff was great. Unfortunately, the pool and the room the pool was in was barely heated. The kids were so looking forward to swimming but it was to cold. Then as we were in the room for the night the fire alarm went off and we had to evacuate. It was a -20 degrees. We checked out after we were allowed to go back in However, the operations Mgr apologized and comped our room. Which was thoughtful.