Holiday Inn Chicago – Midway Airport S, an IHG hotel

This is the 2nd time my family and I have stayed at this hotel. We will be returning.

I was extremely disappointed in my stay. Outside of the hotel, there was a large piece of metal in the road. Every time a car drove over it, it made a large noise. I tried to call the front desk and they were unable to change our room. We were on a family trip and my kids and I were unable to sleep due to the constant noise. There were also stains on the bedsheets. I was extremely disappointed. I tried to call the front desk and hotels.com for help and wasn’t given any type of refund/compensation. I’m very disappointed. The price for parking was also very steep considering we weren’t downtown. I will not stay at a holiday inn again and am very disappointed in hotel.com’s response.

Wasn't in the room 5min before I laid on the bed & bed bugs came out the pillow. Literally 3 big bed bugs came out my pillow while I was laying on the pillow. I jumped up in disgust while checking my body for more bed bugs & snatching my luggage off the bed me & mom. Me & my mom started recording & taking pictures. Only found 1 remaining bed bug on the pillow. Did not stay at the hotel, was forced to leave. Was not reimbursed my money to my knowledge. & Had to pay additional money at another hotel. Drove 8 hrs to Chicago from West Virginia to attend a funeral. I was very disappointed & that experience added more stress to me & my mom that we was already experiencing from losing a family member. Terrible experience

I'm not sure if the issues were because of booking through the Hotels.com app or the hotel itself. My family as well as extended family came into town to have a funeral service for my father-in-law. Our stay was less than satisfactory. Here are the issues we encountered: 1. Attention to the parking fee ($20/vehicle/per night) ahead of time would have been appreciated. 2. One of my reaervations was cancelled midway through and my mother-in-law was left to deal with the issues. 3. The atmoshphere was loud... even playing white noise in the hotel room did not froqn out the noise in the hallways. 4. Upon entering the hotel we were greeted by excessively loud music and people coming from the bar... not exactly family friendly. 5. The $ transactions were complicated and difficult to work qith. On a positive note, the hotel was clean and the lady at the front desk that my husband spoke with was exceptional.