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Chrystal
12 Jul 2024 - 14 Jul 2024
reviewed on expedia
3 out of 5 stars
Area is close to Busch Gardens (reason for the stay) but hotel is extremely noisy (they provide ear plugs in the rooms smh), they booked a huge group of kids and after a few complaints to the front desk nothing was done, so at midnight I asked to move rooms. Walls are very thin, could even hear the ppl above us walking. $10.25/night parking should actually be free, as it’s limited. Showers had hair all in them, breakfast options were minimum. No plans to stay here again for the amount of money I spent.
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Stephanie
14 Jun 2024 - 17 Jun 2024
reviewed on expedia
1 out of 5 stars
I stayed from 6/14/24 to 6/17/24 with my children and small dog. The room was filthy and disgusting. My travel size Clorox wipes and Lysol spray were insufficient, so I had to purchase a larger size at Walmart. I just wish I had taken pictures of how dirty the wipes were. There was hair everywhere, including the shower, bathroom floors, and the mirror. The kitchenette was just dusty and scum on the counters, the list can go on. The refrigerator and dishwasher doors were rusted, and the floors were filthy. In addition to being filthy, the pool was closed, and we had no idea until we arrived. We drove 5 hours to celebrate my son's birthday and were disappointed to find the pool closed. Mind you, I booked this back in February; they could at least offer a discount for the inconvenience, and to make matters worse, construction workers were working outside the window a few minutes before 7 a.m. That is very inconsiderate of them, because many of us are there for vacation, and no one wants to wake up early if they do not have to. They can at least begin at 9 a.m. to be considerate of the guests. I would strongly advise against visiting this establishment.
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aleksei
8 Jun 2024 - 11 Jun 2024
reviewed on expedia
4 out of 5 stars
Nice and pleasant hotel and room. Clean, good breakfast.
It would have been 5 stars, but we were accommodated in room number 120 on the first floor, in front of the window of which there are external air conditioning units that make a lot of noise.
This is not the case in other rooms. It was very disappointing that my children and I were put in such a room.
Next time we would stay here, but only in a different room
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Jonathan Phillip Rohan
14 Jun 2024 - 17 Jun 2024
reviewed on expedia
4 out of 5 stars
Only reason id give this a 4 star is just on the basis that we booked a hotel with a pool and when we got here we were told the pool was closed until further notice. So we had to drive down the road to hyatt place to use the pool. The staff here are friendly although one wouldn't give me a room key becaude i cpuldnt remember what address my husband put in the reservation... but that was quickly solved when another member of staff stepped in. Breakfast was yummy, room was nice, pillows could do with a little update and mayhe a thicker sheet as my toes were right in the way of the ac and i ended up with cold feet all night....
You can hear just about everything in the hotel as the walls are thin and i did feel bad for the people who stayed under us with my kids running around.
Overall we all enoyed our stay and if coming back to this area would stay again.
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Rebecca
31 May 2024 - 3 Jun 2024
reviewed on orbitz
5 out of 5 stars
We loved this hotel. Plenty of room for the whole family. Great staff, clean, good breakfast. Very happy customers.
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Katrina
3 Feb 2024 - 4 Feb 2024
reviewed on hcom
5 out of 5 stars
The hotel was lovely. We stayed for one night to attend a family function. The check in was smooth and front desk representative was very nice and efficient. The breakfast has something for everyone. Would definitely stay again and highly recommend. My only request would be to get better pillows.
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Elizabeth
20 May 2023 - 21 May 2023
reviewed on hcom
4 out of 5 stars
Although we didn’t receive the room we reserved the employee at the front desk was very professional and friendly and accommodated us the best she could. This helped us keep the family trip going without a hitch. It is because of her service I will not hesitate staying at this location on our next trip to Tampa. The room was clean and spacious and the bed was really comfortable.
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mathew
11 Mar 2023 - 12 Mar 2023
reviewed on expedia
5 out of 5 stars
Very convenient to Busch Gardens. Plenty of space for our family.
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Carl
3 Mar 2023 - 5 Mar 2023
reviewed on travelocity
1 out of 5 stars
Walls and floors are paper thin. 7am and had kids next door bouncing off the walls. The hotel knows noise is an issue because they have signs everywhere. STAY AWAY FROM THIS PLACE!!!!! Holiday Inn next door so much better.
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Elizabeth
Invalid Date - 25 Dec 2022
reviewed on travelocity
5 out of 5 stars
We stayed Christmas Eve night. Our son and his family live nearby with no room at the inn that night. We had contactless checkin. We checked in, then went to dinner. We got in late after watching movies with the family and out early the next morning. We came back for a nap after opening presents. We checked out through the app. It was so helpful to be able to come and go quickly without having to talk with anyone so that we could maximize our time with our family. We’ve stayed here a few times before and will continue to in the future.