Home2 Suites by Hilton St. Augustine I-95

Compared to other Home2s I’ve stayed at this one was the dirtiest. Our bathroom ceiling had mold on it, stains on furniture, bathroom wasn’t wipes thoroughly. I would have switched rooms if we didn’t get in so late and had a baby to get to sleep. Definitely won’t be staying at this location again especially not for the price.

Close to everything. Staff was amazing! So kind! Great recommendations for places to stop into. Breakfast selection was great! Won the kids over with chocolate chips on their waffles!

Kimberly at the front desk was awesome very clean and had hot cocoa with whipped cream and marshmallows for the kids

Excellent for families

Great stay for a family vacation. Breakfast was great with many options. Friendly staff! The only thing is that there was lots of dogs….

Everything was perfect for our family trip.

We arrived at 3:30p to find our room still wasn’t available. No biggie, it’s a holiday weekend so I’m sure they were busy. We asked for extra towels and blankets to be put in the room while it was being cleaned so we didn’t have to do it later. You’d have thought I’d asked for something wildly extravagant based on the response from the front desk. Keep in mind, we had 5 people in the room, so we needed at least 1 more towel and an extra set of sheets/blanket at a bare minimum. We finally got into our room after dinner - still no extra towels or linens. Called down to the front desk and they tell us there’s a shortage of towels (we only had 3) so they’d have to provide them later, and tell us the linens are in the dresser drawer… except they weren’t, we already checked. They tell us we will have to come to the front desk to get them. This was kind of the whole reason for asking 4 hours earlier, but I get it, staff is limited. I’m not sure who was staying in the hotel with us, but they were obviously from a different time zone. There were kids and adults running up and down the hallway from 11p-3a and we could hear everything. The maids were audibly fighting outside the rooms the next morning about who needed to clean the remaining rooms. The bathroom had hair on the counter, floor, and shower prior to my family using it. The sink faucet was detached from the counter so the water ran down it and on to the shelf below. Sheets and blankets had obvious discoloration.

For a family and pet friendly property it was very nice and clean. Staff was friendly and helpful. Even the guests seemed cheerful.

Decent place to stay. Some of the other guests with children were annoying and many of the kids were not very well behaved. Staff is Awesome!

They do not provide housekeeping without a 24 hour request and then sometimes it is done late in the day. We were traveling with a toddler so this was very inconvenience for us.