Hampton Inn Pensacola Beach

Hotel met expectations. Not fancy but it gets the job done for a family vacation. Had a great rate, beach front, what’s not to like. Staff was friendly and accommodating. Would definitely return.

I will never stay there again. It was loud. The 2 children in the next room squealed all hours of the day and into the evening. I upgraded to a balcony room over the beach for $50.00 per night. I had already paid through Hotels.com, but the hotel recharged me the full amount instead of the $50.00 per night for the upgrade. The desk clerk could not get the system to work, so he took my email to send my receipt. I never received it, and I called 3 days after I checked out. They told me they couldn’t do anything about it. I called Hotels.com and they are working on getting me the refund. At this point, I have paid double for my room.

Got to the hotel, the rooms AC was not working. After an hour of them trying to figure it out, they decided to put us in a different room. The next night at 8:30pm we had a banging at our door and it was the front desk. They said “we have been trying to reach you because you are not suppose to be in this room and we need to put someone that paid for this room in here.” What? She then said that “I’ve been calling the number on file to get you moved, with no answer.” I said “I am on VACATION and don’t even know where my phone is. We have been on the beach all day, enjoying our stay. I don’t keep my phone near me when I’m on vacation because I have to be on it everyday while at work.” The lady was so extremely rude and just kept saying “you have to move. You didn’t pay for this room and we have someone waiting who did.” I’m not one to complain, but the entire ordeal was absolutely ridiculous. On top of it all, the last day when we were checking out all of the elevators broke and were being serviced. I have no issue using the stairs, but while lugging all of our families luggage down the stairs was just the icing on the cake for this stay at the Hampton Inn. Needless to say, we will NEVER stay at this hotel again.

For the price i would expect the foom to be cleaned daily. The practice here is every other day no exceptions. The included breakfast was pretty bad. They advertised a tiki bar but it was only open in the heat of the afternoon on a patio with no shade and one umbrella. They charge a $15 daily parking fee, not mentioned on their website. On our last day of 4 we found out we could have used the Hilton pool next door which was shaded. Never mentioned prior. Ladies room in lobby closed for cleaning the entire stay with no info on where a working one was. Tv by breakfast room showed R rated movie in the evening. Really disappointed. We come yearly to visit family and expected a Hampton Inn to have standards. First and last time at this hotel. Makes me think twice about Hilton as well.

First off; After charging you HUNDREDS of dollars to stay in their hotel, they have the nerve to charge you to park in their lot! What a bunch of greedy scum! They failed to mention that in their listing. The paint was peeling off the door trim and walls in our room. No reasonably priced dining options in the immediate area. We went to the seafood restaurant next door and spent $170 for 2 adults and 3 kids. Skip the hotels, get an air bnb!! Never again will I waste time with a hilton owned hotel. Crooks.

Dog barked alll night and cats kept going off all night. My baby kept waking up from noise!

Awesome time with my family. Next time I will get a beach front view room.

Dirty sheets and kids parting until 3-4 a.m. and hallways were filthy.

Harassed by management and staff to check out early though there is a sign at the front desk that states check out is at 11 am. Staff walked in the room three times while we were bathing and feeding our infant child without knocking. They advised that I was marked as a no show and that the incidentals was not charged on the card though it was charged twice. Rude staff. Beds are hard. Room was not cleaned.

The stay was nice and so was the property. It was nice to be able to stay on the balcony and watch the kids at the same time. Highly recommended!