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Mark
2 Aug 2024 - 4 Aug 2024
reviewed on hcom
4 out of 5 stars
Nice resort and property for the family. Had a multi room suite that was comfortable. Breakfast time ended a little to early on the weekend IMO but overall nice and relaxing place
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Heidi
1 Jul 2024 - 3 Jul 2024
reviewed on hcom
5 out of 5 stars
Pillows could be updated, needs a kid friendly dining option other than the pool bar. Otherwise very nice resort.
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Bela
11 Jun 2024 - 17 Jun 2024
reviewed on expedia
3 out of 5 stars
The property lacks maintenance. Room had poop stuck to the floor in bathroom of our room (beyond gross). Curtain rods were missing. Outlets weren’t working. Fans weren’t working. AC failed to keep set temperature. Room service and housekeeping subpar. When asked to change linen it was not changed or cleaned. Pool had loose unsafe tiles where my toddler fell over from. Gunk all over the pool deck making it unsafe and slippery. Pool water was dirty. Poop toys and play things are broken. People who were not guests meaning just public beach goers were freely coming and going to pool. No one is checking who is or isn’t a registered guest. The beds are really uncomfortable. Only feather pillows even after asking for foam or poly fill. Water coming out of faucet is yellow (gross). Balcony floors were filthy (not sure when the last time it was cleaned). No handicap parking nearby (which is ridiculous). Children’s program only in effect when no rain (hello this is Florida) resort fees for what exactly?
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Diane
1 Jun 2024 - 6 Jun 2024
reviewed on expedia
5 out of 5 stars
Very nice property, everything was clean and well kept, rooms are suites and are beautiful with a full kitchen, washer/dryer, living room area, separate bedroom, beautiful bathroom, walk in closet and terrace. 2 pools but lots of little kiddies jumping and splashing around.
Staff was courteous at all times and no one comes around to bother you, you are free to do what you like. Security is well kept also, there are no visitors that are not staying in the hotel, the property is exclusively for guests of the hotel. There is not much to do at night, there is only one restaurant in the hotel but a short Uber ride to Palm beach will bring you to some wonderful restaurants. If you enjoy upscale dining, go to Elizabetta’s, it is a beautiful Italian restaurant with great food and amazing ambiance, and the Meat Market was great as well, this is a steakhouse and is a little pricey but worth it. All in all, it is a relaxing stay and I would definitely recommend.
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Eleni
17 May 2024 - 19 May 2024
reviewed on expedia
2 out of 5 stars
For the price, I was disappointed. 4:40 check-in?! No continental breakfast?! Should be at most a $300/night rate not a $500/night rate. I am puzzled as to how this resort got a 4th star. The place wreaks of mismanagement & needs to invest in its staff & their professional development. Staff I encountered in reservations, guest services, housekeeping & dining were polite & deserve better. The customers certainly deserve better. There are also areas of blatant inefficiency -standing, staring off, not helping people. The furniture in the lobby is dirty and worn. Same w/ the grounds outside and a lot of the furniture except the pool loungers (seemed fine). We were the first to arrive at the Lagoon Pool (kids pool) Sat & Sun & the grounds were not clean--there was sticky residue from spilled drinks from day before (why is there hard alc. there?); so was the bathroom (from the day before) to the point of unusable. The bathroom off the lobby was also not clean in the morning - there is no attendant to maintain it more regularly. So then just go up to your room--but with only one elevator working on Sunday that could take 15-20 minutes (30-40 roundtrip). W/ children, elderly or anyone really it's unreasonable. The quality of the food - w/ the exception of fresh muscles is poor. It's like eating at Friday's only prettier. The cafe also needs to get w/ the 21st century. No one wants to eat a cupcake the size of their head. Nor do we want fake Greek yogurt...
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Jerold
20 Apr 2024 - 26 Apr 2024
reviewed on expedia
3 out of 5 stars
I liked the room size
I did not like lack of monitoring around the pool especially the little kids in the hot tub
The food choices were limited
Valet parking was the only parking option, I guess I should read a little more, I would assume people would be able to park on there own at the resort...
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jeffrey
16 Feb 2024 - 18 Feb 2024
reviewed on expedia
5 out of 5 stars
Great place for families. The kids had a lot of fun at the pool and beach. Staff was very friendly.
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Sheryl
23 Jul 2023 - 26 Jul 2023
reviewed on orbitz
5 out of 5 stars
Where to start?
This was by far, one of the best hotels I’ve ever stayed at. The staff was so incredibly kind and nice I felt like I didn’t deserve such treatment! They were extremely accommodating and ready to literally serve us with anything we needed at whatever time. The hotel itself was beautiful! The beach and beach staff was amazing as well. The restaurant, front desk, valet staff, everyone in general really made an effort to make sure our stay was unforgettable. Our room and view were top notch! There was a need for some minor upgrades in the bathroom but everything else was so good that those little details didn’t even matter. Our family had the best time here. Such good time that my 6yo cried on our last day there because we were leaving. I definitely plan to stay here again many many times :) very happy with this property.
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Salvatore
3 Jul 2023 - 6 Jul 2023
reviewed on orbitz
5 out of 5 stars
Great for families.
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Viengsavanh
6 Apr 2023 - 7 Apr 2023
reviewed on orbitz
5 out of 5 stars
First time for me and my kids staying in a suite on the top floor so it was very exciting. Pool and beach accessible was priceless. We’ll certainly be back