The Ritz-Carlton Key Biscayne, Miami

We absolutely loved everthing about this property. I want to especially communicate what makes this place special. Your staff that go above and beyond for their guests. Having witnessed numerous entitled people and their children,and the patience,kindness and professionalism displayed despite the obnoxiousness of some of the guests(mostly with children).As a parent myself I was horrified at the public display of careless,spoiled and no boundary behaviors of these people and their spawn. Yet your wonderful staff rose above with a smile and courteous care. Everyone from the front desk, to the pool to every resturant was pleasant and elegant. I especially would like to mention Jannus who was our waiter and Rolondo our breakfast waiter were so wonderful. The beds were so comfortable, the rooms were so cheerful and clean, Your housekeeping staff friendly and helpful.The front desk staff were amazing on every level. We can't wait to visit again!

We had a five star family rest !

Nice family hotel resort with the option to relax in adult designated pool and spa areas. Would expect a Hotel like the Ritz-Carlton to have a nice gourmet resteraunt focusing on adults.

Staff was very courteous. Very clean Environment. Concierge checks in with you everyday. Food is delicious at Light Keepers and the Mexican Restaurant. Beautiful grounds. Adult only pool and jacuzzi and family pool with water amenities for kids. Balcony views are breathtaking.

Everything was incredible! The staff was welcoming and helpful, the room was beautiful and spacious with incredible views and the resort had plenty of entertainment for our kids and ourselves (great food, tennis, pool, beach, and even a small water park).

I read the reviews and was worried about the hotel being up to par with other Ritz Carlton's. Even though the rooms are not as fancy as other Ritz's, you still get the beautiful location and excellent service. You don't spend much time in the room anyway but I ungraded to Club Level which I highly recommend for the kids and adult drinks and snacks.

This hotel really has the best service in Florida and day make and extra effort making families with kids feel welcomed. We have a 14 month old baby and would strongly recommend anyone with children to stay at this hotel.

Everything was perfect at The Ritz in Key Biscayne. My family can not wait to get back.