Residence Inn by Marriott Jacksonville South/Bartram Park

Overall a great stay EXCEPT for the extremely nasty, unprofessional, and rudeness of the breakfast area attendant Jill. We had walked into the area at 945am not realizing it closed at 10. There was ample food in there and as we started to take some she yelled at us they it was closed. We were naturally confused as to there being food available and she denied us where she spoke condescendingly to us, women over 40, as if we were children that couldn’t process the idea of it being closed. Ironically the next day as we were leaving we heard her snap at a man waiting to get a receipt that “that wasn’t her job” and left him standing there. This woman needs some on the job training of customer service because she is lacking. Tori, the desk attendant, on the other hand was wonderful. She was sweet and thoughtful as we checked in and went above and beyond when we asked if we could have a top floor room as we were going to bed earlier than most people. Outside of Jill, the place is wonderful and a great value

Upon making my reservation with Hotels.com, I requested a quiet room, not too far from the elevator, and a connecting room to my daughter and her family. When we checked in the employee told us they did not receive the request. They put me on the third floor and my daughter and her family on the fifth floor. The hotel clerk was able to find two rooms on the fourth floor but they were very far apart. My daughters room was 423 and mine was 403. Room 403 was extremely far from the elevator and I have a sprained foot. The next morning, about 4:10 am, I was awakened by the trash people emptying the garbage dumpster. 😡 Later that morning I called to see if they had another room closer to my daughter’s and hopefully quieter, but I was told they did not have any other rooms on the floor that were closer except room 405 which was right next-door to my room so that didn’t make any sense to move. I had a king size bed and my daughter and her family had two double beds. I wanted to move closer to my daughter and the elevator, because of my foot. I have stayed at Marriott many times and although the room was lovely, except for the view of the trash dumpster, it was very clean and the bed was very comfortable.

This was a great hotel to stay with the family. Rooms are spacious and clean. Plenty of amenities, that I regret not having time to use. Pool and grill area are wonderful. Will definitely look at it again when we visit back.

Excellent room- lots of space and storage. Clean. Check in was late due to family emergency but smooth and professional. After that, sometimes no one manned the desk or even looked up. If I asked for a clean towel (because I did not seek room clean for 4 days), I felt like I was a nuisance.No “lounge” service at all despite advertising they had one. Apparently there was no one to work it.