Home2 Suites by Hilton Jacksonville-South/St. Johns Town Ctr

We have really enjoyed our stay. Beds are comfortable and staff is super friendly. It was a great 3 night stay for our family of 5. Rooms are huge!

If you want not only a safe, clean and friendly place to stay that is highly suitable for families but a place that is literally in the middle of everything and anything this is it! Whether you wanted to walk, drive or doordash straight to your room you could basically get ANYTHING you could possibly imagine or do anything! It was perfect for our weekend away as a family of 5 that just wanted to go hangout at the beach for the weekend. We will definitely be back!

We will never be staying at this property again and recommend you avoid. The pull out bed smelled like cat pee. We asked multiple times for new bedding for staff to tell us they were out which made no sense considering the hotel was not full by any means. I suspect they just didn’t want to deal with it. We travel with a service animal and upon check in provided her paperwork. Legally we should not have been charged a pet fee and were told we wouldn’t be, then I see one on the invoice they emailed me at checkout so it wasn’t ever discussed in person they just snuck it in. Staff was incredibly rude to my kids during breakfast. They were making their plates and made it a point to single them out and give them specific instructions on how to behave. My kids are 12 and 14, they know how to behave and felt like they were being spoken down to. The pillows were all yellowed, and the bathroom felt slimy as if it hasn’t been scrubbed and has a soap scale built up. This hotel needs serious work as does the staff and management.

The place was nice and clean. Close to UNF. We stayed there for family weekend.

We stayed here for one night in August. Checked in late and there was a soccer team checking in. Only one person behind the desk (jennifer) but she was doing great and moving people along. She was very apologetic that it took so long but for the line I didn't think it was bad at all. Room was great, two queens and pull out. Fit our family of 5. Lots of storage and space. They had grills out back, nice pool. Breakfast with premade egg sandwiches and cereals and make your own waffles. Definitely would stay again if in the area.

Everything was good until we had a flying big roach in our room. My children were afraid to sleep. The elevator certificate was expired as well. The sheets and pillow case for the pull out bed had stains on it.

Great Stay! My family and I stayed after getting off a ship. Great place to stop for rest and relaxation

The hotel was so noisy. The guests were outside laughing and yelling until past midnight. The halls were filled with people having a great time until 2am. There was only one woman covering the front desk so when I needed a sheets for the pullout bed, I had to get myself and my children dressed to go get them. The fridge is next to the door hinges so you have to pull the fridge away from the door in order to even open it. There were candy wrappers and sugar packets on the floor of our room. The shower leaked and was cracked. The breakfast was decent, but the coffee was awful. The front desk girl, Aliyah, was so sweet and kind. She was a true delight during the stay.