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Home2 Suites by Hilton Jacksonville-South/St. Johns Town Ctr

3 star hotel
Connecting rooms
8.8/10 Excellent
(252 verified Hotels.com guest reviews)
See verified family reviews (8)

generated by AI based on family reviews

Overview

Home2 Suites by Hilton Jacksonville-South/St. Johns Town Ctr is a great option for families seeking spacious accommodation. Guest reviews highlight the comfortable beds, friendly staff, and the large rooms, perfect for families of five. The hotel's convenient location is also frequently praised, offering easy access to various attractions. While some negative reviews mention maintenance issues, the overall feedback points towards a pleasant family-friendly stay.

Guest highlights

The spacious rooms, easily accommodating families of five.
The exceptionally friendly and helpful staff.
The convenient location, providing easy access to various amenities and attractions.

About the hotel

An outdoor pool, a fitness center, and a 24-hour business center are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite.

Nearby attractions

Located in Southside neighborhood, Home2 Suites by Hilton Jacksonville-South/St. Johns Town Ctr is connected to a shopping center. Theatre Jacksonville and Metropolitan Park are cultural highlights, and some of the area's landmarks include Florida Theatre and Fort Caroline National Memorial. Looking to enjoy an event or a game while in town? See what's happening at TIAA Bank Field or UNF Arena. Spend some time exploring the area's activities, including outlet shopping.

Popular amenities

Family friendly

Full-sized refrigerator
Grocery/convenience store
Kitchenette
Laundry facilities
Microwave
Outdoor pool
Sofa bed

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

Coffee/tea in common area(s)
Free buffet breakfast available daily 6:00 am–10:00 am

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage

Accessibility

Accessible bathroom (select rooms)
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Phone accessibility kit
Roll-in shower (select rooms)
Stair-free path to entrance
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible van parking

Things to do

Fitness center
Outdoor pool

Outdoor

Bbq grill(s)
Firepit
Outdoor furniture

Conveniences

Elevator
Front-desk safe
Grocery/convenience store

More

Smoke-free property

Nearest Airport

Airplane
Jacksonville International Airport
31 km from this hotel
map

Reviews that mention...

Family Reviews

for Home2 Suites by Hilton Jacksonville-South/St. Johns Town Ctr
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

8 reviews

Review data

5 star reviews

62%

4 star reviews

0%

3 star reviews

12%

2 star reviews

0%

1 star reviews

25%

We have selected a sample of reviews which reflect what families have said about Home2 Suites by Hilton Jacksonville-South/St. Johns Town Ctr

Latest reviews (8)

B

Brittany

19 Jul 2024 - 22 Jul 2024
reviewed on hcom

5 out of 5 stars

We have really enjoyed our stay. Beds are comfortable and staff is super friendly. It was a great 3 night stay for our family of 5. Rooms are huge!
P

Pamela

8 Mar 2024 - 10 Mar 2024
reviewed on orbitz

5 out of 5 stars

If you want not only a safe, clean and friendly place to stay that is highly suitable for families but a place that is literally in the middle of everything and anything this is it! Whether you wanted to walk, drive or doordash straight to your room you could basically get ANYTHING you could possibly imagine or do anything! It was perfect for our weekend away as a family of 5 that just wanted to go hangout at the beach for the weekend. We will definitely be back!
C

Cera

Invalid Date - Invalid Date
reviewed on travelocity

1 out of 5 stars

We will never be staying at this property again and recommend you avoid. The pull out bed smelled like cat pee. We asked multiple times for new bedding for staff to tell us they were out which made no sense considering the hotel was not full by any means. I suspect they just didn’t want to deal with it. We travel with a service animal and upon check in provided her paperwork. Legally we should not have been charged a pet fee and were told we wouldn’t be, then I see one on the invoice they emailed me at checkout so it wasn’t ever discussed in person they just snuck it in. Staff was incredibly rude to my kids during breakfast. They were making their plates and made it a point to single them out and give them specific instructions on how to behave. My kids are 12 and 14, they know how to behave and felt like they were being spoken down to. The pillows were all yellowed, and the bathroom felt slimy as if it hasn’t been scrubbed and has a soap scale built up. This hotel needs serious work as does the staff and management.
M

Mona

3 Feb 2023 - 5 Feb 2023
reviewed on travelocity

5 out of 5 stars

The place was nice and clean. Close to UNF. We stayed there for family weekend.
S

Stephen

12 Aug 2022 - 13 Aug 2022
reviewed on hcom

5 out of 5 stars

We stayed here for one night in August. Checked in late and there was a soccer team checking in. Only one person behind the desk (jennifer) but she was doing great and moving people along. She was very apologetic that it took so long but for the line I didn't think it was bad at all. Room was great, two queens and pull out. Fit our family of 5. Lots of storage and space. They had grills out back, nice pool. Breakfast with premade egg sandwiches and cereals and make your own waffles. Definitely would stay again if in the area.
A

Angela

5 Aug 2022 - 7 Aug 2022
reviewed on hcom

1 out of 5 stars

Everything was good until we had a flying big roach in our room. My children were afraid to sleep. The elevator certificate was expired as well. The sheets and pillow case for the pull out bed had stains on it.
J

Jasmine

9 Apr 2022 - 10 Apr 2022
reviewed on travelocity

5 out of 5 stars

Great Stay! My family and I stayed after getting off a ship. Great place to stop for rest and relaxation
A

14 Jul 2023 - 16 Jul 2023
reviewed on hcom

3 out of 5 stars

The hotel was so noisy. The guests were outside laughing and yelling until past midnight. The halls were filled with people having a great time until 2am. There was only one woman covering the front desk so when I needed a sheets for the pullout bed, I had to get myself and my children dressed to go get them. The fridge is next to the door hinges so you have to pull the fridge away from the door in order to even open it. There were candy wrappers and sugar packets on the floor of our room. The shower leaked and was cracked. The breakfast was decent, but the coffee was awful. The front desk girl, Aliyah, was so sweet and kind. She was a true delight during the stay.
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