Holiday Inn Express & Suites Jacksonville-Mayport/Beach, an IHG Hotel

To me the front desk lady that night was so dry and unwelcoming. I’m half Asian and come from a respectable family and I was treating her nice and couldn’t get anything nice from her. My wife though she had no problem with her but I just saw her as u welcoming from the beginning I didn’t want her help with anything.

I absolutely LOVED this hotel...what a gem! The facilities (dining area, hotel room, lobby) were clean. The beds were so comfortable and housekeeping did a great job tidying every day. The front desk receptionist, June, and the chef, Pablo, were so friendly! They were the cherry on top of a wonderful experience. The hotel was so close to A1A and the beach (about 9 minutes). Even though there were several families and some military service people were there, the hotel was never noisy. We will definitely be coming here again!

We booked our room over a week in advance, after traveling over 7 hours with 3 teenage children in a small car we got to the hotel ready to get into our room, get settled, and get some rest, as we were just there to stay the night and get up early the next morning to leave out for a 5 day cruise. I go to check in and the lady at the desk takes quite a while to even help me. When she finally does she sends us up to a room with one king bed. My reservation clearly states that I was supposed to have two queen beds in a suite with a pull out couch. We were trying to accommodate sleeping arrangements for 2adults, and 3 teens. I open the door and immediately see this will not work for the 5 of us. I go back down and she proceeds to tell me that they have no other rooms available! She says she just gave the last queen suite to the man in front of me. He was a single man alone! Why did he need a suite that slept 6 people? She takes over an hour trying to come up with all kinds of excuses, random solutions none of which will help or work, only for us to end up having to sleep with our 3 teens piled in one king bed, and my husband and I sharing one twin roll out bed they gave us for the original room she put us in, and only giving us $75 off the price of my original suite room! Not even the cost of the room I am in! Not to mention that we ended up not even being able to get into our room now till almost 11:45pm and being so exhausted we couldn’t even shower! Terrible experience!

My kids loved the breakfast! Area around this hotel was amazing for walking and shopping!

Location was perfect for visiting family in Atlantic Beach. Breakfast was very good and delicious. Room was spacious and the facility was great for our dog who was along for the trip.

It was ok. The beds were not very comfortable. The breakfast was good. The towels for the pool were so tiny, small. The Hotel kept charging my prices and kept charging me double/ triple for the costs. There wasn’t enough pillowcases or blanket for the couch to be put out for my kids I had to call constantly to get blankets. The pets were not comfortable at all and I first they put me in a daycare room two queen suite bedroom. They were very friendly.

My family and I were extremely disappointed with this stay. Check in was at 3pm, we arrived at 4pm and were told our room wasn’t ready. “There was a golf tournament and everyone checked out so housekeeping was behind”. Totally understand but we arrived for a funeral so this was very inconvenient considering we ended up being late because we were unable to check in. Later in the evening when we went back, we were able to check in but the wifi was not working. When I tried to call the front desk, our room phone did not work. Completely dead. The room itself overall was decent and the beds were comfortable but our overall experience was terrible and I don’t feel as though they did anything to compensate for their lack of hospitality. Disappointed.

The hotel was a perfect location for my Grandma's funeral. The staff was very pleasant and friendly. The free hot breakfast was great to have so that we didn't have to all pile in the car to go get something to eat. The only negative about the hotel was the noise level. The walls are extremely thin and you can hear everything. We could hear kids running around upstairs and people going in and out of their rooms all night. Besides the noise, everything else was great for the price we paid.