Baymont by Wyndham Bonita Springs Naples North

For the past ten years my family and I are always staying here for Mother's day weekend. We also come here for the summer. We've only missed one year because of the hurricane. This is our favorite place to stay. I've stay at other hotels in the area but they were not as good as Baymont. I totally recommend this hotel 100%. it provides everything you need for your stay. Very clean and comfortable.

I am not staying here again…not worth the price! This hotel has made the change to no front desk staff on site and 100% supported remotely through a screen. The on site cleaning staff did not speak English (my daughter had to translate one time for us) and are not able to help with on site issues. The check in process was unusual through the screen with the desk staff remote…but manageable. However, the process got backed up very quickly when more than one person had a question. It was common to see many people waiting in the lobby for their turn to talk to the screen. We had an issue with our bathtub not draining. It took me asking about it 3 time before they made my family switch rooms (instead of fixing it). Not the end of the world but very inconvenient in the middle of our vacation. The hotel is clean and the breakfast is as you would expect. However I was very disappointed with the lack of on site service. Look elsewhere for a hotel if you want a better experience.

Stayed here 2 nights during part of a two week trip. We arrived to find out the pool was closed. We tried to cancel the reservation and get a refund, to go elsewhere so our kids would have a pool, but no luck. Room is non-refundable, so it was either be stuck with it, or lose the money and find something else last minute. The workout room was dirty. I wiped down the weights I used, and the wipe was pretty dirty. So I started wiping down any equipment I used, before I used it, and all the equipment was the same. Either grime or dust. There was a water machine, but no cups, and the water was room temp at best. The beds were average. They give you three pillows, so we tried to ask for 2 more so we'd each have 2, but they were out, I guess. We did their breakfast one morning, and the poor attendant was struggling to keep up. We had to wait quite awhile for her to refill the staples like eggs, bacon, milk, and coffee. When it was refilled it was not great. It put us a little behind starting our day, so the next day we skipped their breakfast, and went out. If the pool were open, it would have been decent for the money. For us though, that was the reason we booked it, so it ruined the stay.