Hilton Garden Inn Arvada Denver, CO

It had a pool for the kids. It's convenient to Olde Arvada.

We have stayed in the Hilton Garden multiple times and have always had a positive experience until this visit. This time we were given a smoky room in this non-smoking hotel. The room should never been rented out in this condition. We stayed in the room because we had family in nearby rooms, but in hindsight really shouldn’t have. The smoky odor even permeated bed and bath linens and our cpaps had to be cleaned because we brought the odor home with us. It’s really a distressing situation for two never-smokers. The hotel desk said they would give us a room credit but can’t since we booked with Hotels.com/OneKey.

It was so relaxing! came from out of town to visit family that lives in Wheat Ridge and I will come again and stay with you guys cause it was so nice!!!!

We were so happy to be the the Olde Town Arvada area. It is our old neighborhood and a convenient beginning & ending place while visiting family.

Booked for our OWN hockey trip. NOT through the traveling teams booking agent, we lived 1.5 hours away but our games dictated made it hard to go back and forth. I recommended to our team to stay here. Several years ago we had a nice time. At check in the front desk person complained to us about the teams staying there from previous night. I agreed teams swim, they gather in lobby, kids ( depending on ages) run around a bit. I said we are not under that contract and she told my son he looked like he would behave. Our group was much older than the traveling teams groups children. Other families in our group had the same conversations and the staff went out of their way to make sure we knew the rules. Going so far to bother a couple of boys on their computers in the lobby saying they were not allowed to be there without a parent. Again, the mom said we are not under that contract and our boys are 14. It truly was not fun being watched and scolded at every time we walked in the lobby. I have traveled for 15 years with both my sons for a sport and have never been treated this way. It is unfortunate, because teams and groups like this should feel welcomed to have fun and they bring in great revenue. The bar mind you had a crazy group in their late 20's that were super loud and having fun and I am sure they were not looked at like"criminals" when they ventured through the hotel. The pool was checked for the PH level on Saturday morning and shut down for the remainder of our stay.

Check in is usually a pleasant experience. This time was different, Asst General Manager should not be your first face, she was a bit snippy and condescending, then asked how our day was….hmm. Then as usual we went to the lounge and although we know help is hard to find we felt we were in a low class skid row bar. She was crass, served a bottle of wine with plastic cups and proceeded to have totally inappropriate conversations with her bar folk. We have stayed at hiltons many times and had excellent experiences, this time was a total eye-opening experience… not sure what to think.,