Renaissance Newport Beach Hotel

It was spacious and family friendly

Second time staying here! My husband, baby and I enjoyed very much. Clean hotel and very nice staff!

Our trip was a last minute family emergency so I quickly chose a hotel we had stayed at before even though our last stay was less than great. This time the beds were much better but the rooms at Renaissance are just okay. Uncomfortable furniture and thoughtlessly appointed bathrooms. Bad coffee. Plus the WiFi is terrible unless you spend another $15 for a better connection. Parking is expensive too. Self parking is $43 a night and valet is $48. We were charged for a night of valet parking even though we self parked the entire time we were there. So, make sure you double check your bill when you check out! The other thing that I found less than welcoming was the fact that I couldn’t talk to a real person about our reservation without going through a tedious automated system that took several minutes to finally connect me to a live person. All I wanted to do was confirm our reservation and let them know that we were unavoidably delayed. I had to call twice because I got disconnected and was put through Marriott Bonvoy’s corporate machine both times. When you’ve been traveling, especially because you are dealing with a traumatic family emergency, and your accommodations make tiny things inconvenient… just, no. We won’t choose to stay at The Renaissance again.

There were kids running down the hallway on the 8th floor banging on doors to wake people up. The bar service was not great on Saturday night. The bartenders served us a drink in a dirty glass and did not seem all too bothered by it. The glass was filthy, and it was odd the bartender did not notice when she poured a rather expensive drink, It was very strange service for that level of a hotel.

The staff & convenience to visiting friends & family were the best aspects of the hotel. Especially the friendliness & helpfulness of the staff (Ricardo the valet stands out). When a friend was waiting for me in the lobby, someone even offered her a cold bottle of water! My one suggestion is that the bed in my room (319) needs to be replaced. It has a big divot that ended up causing me back aches. I will be staying here for subsequent stays in SoCal & have already posted that on my (450 member) Facebook page. Thank you

The walls are thin we could here the door slamming from the other rooms and kids running around in the room next to us. The alarm went off on floor/room at 3am and kept going off every 20 mins or so until we called the reception to turn it off. Got very little sleep.

This was our saving grace after our original reservation turned out to be awful. We checked in at midnight, last minute, and the lady who checked us in couldn't have been kinder! The housekeeper on our floor was amazing and accomodating. Perfect stay for me and my kids!

We stayed here for a mini “stay cation.” We stayed in a junior suite. Upon arrival, our room was on the second floor. We asked if there were any rooms on higher floors, and they accommodated our request. No questions asked. Our room was everything I could have asked for. The bathroom was absolutely beautiful! It was super spacious, and had both a shower and a large tub. My favorite part though was the table and stool in the bathroom. This made the process of getting ready super nice. Unfortunately the weather wasn’t so great so we were unable to use the pool area, but it looked beautiful. If we’re ever needing a hotel in this area again, we’ll definitely be back.

It was amazing me and the family enjoyed it very much. The vibes to the hospitality, the staff was amazing

The staff were very friendly and caring, particularly Ashley. She was so compassionate with our situation, our flight home was cancelled the day before Christmas Eve, and so she made sure my kids had goodies delivered to our room, and also provided vouchers for our kids to eat at the buffet on Christmas morning. She made the experience great. The service at the buffet was phenomenal, overall a great experience.