Sheraton Universal Hotel

About the hotel

Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.

Nearby attractions

Located in Universal City, Sheraton Universal Hotel is in the entertainment district and near the airport. Hollywood Bowl and TCL Chinese Theatre are cultural highlights, and some of the area's notable landmarks include Capitol Records Tower and Hollywood Walk of Fame. Looking to enjoy an event or a game? See what's going on at Crypto.com Arena or Dodger Stadium. Spend some time exploring the area's activities, including golfing.

Popular amenities

Family friendly

Laundry facilities

Mini-fridge

Outdoor pool

Snack bar/deli

Wifi

Available in all rooms: free wifi

Available in some public areas: free wifi

Food and drink

1 poolside bar and 1 bar

1 restaurant

Full breakfast available for a fee daily 7:00 am–11:30 am: usd 21-34 per person

Room service available

Guest services

24-hour front desk

Concierge services

Daily housekeeping

Dry cleaning service

Laundry facilities

Luggage storage

Multilingual staff

Porter/bellhop

Tour/ticket assistance

Wedding services

Accessibility

Accessible bathroom (select rooms)

Assistive listening devices available

Braille signage

Grab bar near toilet

Height-adjustable showerhead

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

In-room accessibility

Lever door handles

Low-height counter and sink

Low-height door lock

Low-height electrical outlets in bathroom

Low-height view port in door

Raised toilet seat

Roll-in shower (select rooms)

Valet for wheelchair-equipped vehicle

Visual fire alarm

Wheelchair-accessible business center

Wheelchair-accessible fitness center

Wheelchair-accessible lounge

Wheelchair-accessible parking

Wheelchair-accessible path of travel

Wheelchair-accessible path to elevator

Wheelchair-accessible pool

Wheelchair-accessible public washroom

Wheelchair-accessible registration desk

Wheelchair-accessible restaurant

Wheelchair-accessible van parking

Things to do

Fitness center

Outdoor pool

Spa tub

Outdoor

Outdoor furniture

Pool sun loungers

Pool umbrellas

Terrace

Conveniences

Atm/banking services

Ballroom

Elevator

Free newspapers in lobby

Front-desk safe

Gift shop/newsstand

Vending machine

More

Smoke-free property

Tv in lobby

Show less...

Nearest Airports

Bob Hope Airport

7 km from this hotel

Los Angeles International Airport

22 km from this hotel

Long Beach Airport

40 km from this hotel

Reviews that mention...

All reviews (121)staff (20)clean (20)accesibility (6)pool (20)location (18)sleeping arrangements (3)evening entertainment (11)parking (11)family room (2)dining (5)adjoining room (3)kids menu (1)

Family Reviews

for Sheraton Universal Hotel

4 out of 5 stars

121 reviews

Review data

5 star reviews

47%

4 star reviews

18%

3 star reviews

17%

2 star reviews

9%

1 star reviews

8%

We have selected a sample of reviews which reflect what families have said about Sheraton Universal Hotel

Showing 1 - 10 of 121 reviews

Latest reviews (121)

E

Estela

16 Jul 2024 - 18 Jul 2024

reviewed on hcom

4 out of 5 stars

The hotel was so nice. The concierge was super friendly as well as staff. In general the hotel was very clean. The room was perfect for our family. Other than the pull out bed. DO NOT get a room with a pull out bed. It was so uncomfortable and very hard. Thank goodness there was a small couch in our room. My daughter slept on the couch instead of the pull out because it was softer. It was so convenient to stay there since we went to Universal Studios. Only 5 minutes away and the had a shuttle. Overall great stay except for the pull out couch.

P

Patricia

20 Jun 2024 - 24 Jun 2024

reviewed on hcom

5 out of 5 stars

Hotel was clean and family friendly.

M

Marin

18 Jun 2024 - 20 Jun 2024

reviewed on hcom

3 out of 5 stars

Buyer beware: we booked a king with a double pullout couch and the couch was NOT a double. We complained and were offered pillows so that one child could sleep on the floor and were repeatedly told it was indeed a double bed though it clearly is not big enough for two elementary aged children. Do not book this room and expect two people to fit on the couch, and do not expect any level of customer service in resolving this sort of issue.

D

Deidra

14 Jun 2024 - 15 Jun 2024

reviewed on hcom

5 out of 5 stars

Well paying $150 deposit and over $300 a night and a kid pukes in the pool, dang. The jacuzzi was so murky and not the normal color as kids and other people don’t know to “rinse off” before going in. Wish there was an adult pool, cause it totally ruined our experience. Staff was friendly when the elevator was having issues due to be overly used by guest, they let us use service elevator which was nice.

C

CARLOS

22 May 2024 - 26 May 2024

reviewed on hcom

4 out of 5 stars

It is a nice hotel but is not a kid friendly hotel. Besides they want to charge for everything.

A

Arun

21 May 2024 - 23 May 2024

reviewed on expedia

5 out of 5 stars

Located at a convenient distance with a shuttle facility to Universal studios, we made good use of our time. The facilities were quite nice and we felt very comfortable as a family.

V

Vartan

15 May 2024 - 17 May 2024

reviewed on hcom

5 out of 5 stars

Had a wonderful time with my family. Great location can’t wait to go back.

k

kellye

19 May 2024 - 21 May 2024

reviewed on expedia

5 out of 5 stars

A great hotel with amazing staff. The courtesy bus to Universal Studios was awesome, but the hotel itself was walking distance (~10min). Complimentary water, drinkable in room coffee, comfortable and nothing was too hard for any staff member. As a family with 2 children, it was a fantastic hotel!!!

m

maria aimee

20 May 2024 - 21 May 2024

reviewed on hcom

2 out of 5 stars

stayed for our 13th anniversary with family

J

Jacqueline

9 May 2024 - 11 May 2024

reviewed on expedia

4 out of 5 stars

I didn’t realize this hotel was part of universal studios. If you have children it’s great. If your looking for quiet this is not your hotel. Children were running upstairs in the room above me hours a day which is normal for children. I had only noticed that the hotel was close to my son who was graduating from a local university.