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Magic Castle Hotel

3 1/2 star hotel
Kids stay free
Connecting rooms
9.2/10 Wonderful
(1002 verified Hotels.com guest reviews)
See verified family reviews (53)

generated by AI based on family reviews

Overview

The Magic Castle Hotel in Hollywood offers a truly magical experience for families. While the decor might be described as dated by some, the exceptional customer service and abundance of complimentary treats more than make up for it. Kids will be delighted by the endless supply of sweets, ice cream, soft drinks, and popsicles, along with 24-hour pool access, popcorn, and movie nights. Parents will appreciate the spacious rooms, often with sofa beds, the free coffee, and the hotel's convenient location for sightseeing. The hotel's commitment to making families feel welcome is evident in many guest reviews.

Guest highlights

The incredible range of complimentary treats for kids (sweets, ice cream, soft drinks, popsicles, popcorn)
The 24-hour pool
The convenient location in Hollywood, close to attractions
The exceptional customer service and friendly staff

About the hotel

Along with an outdoor pool, this smoke-free hotel has a snack bar/deli and self parking. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include coffee/tea in a common area, concierge services, and dry cleaning.

Nearby attractions

Magic Castle Hotel is located in Hollywood, a neighborhood in Los Angeles, and is in the entertainment district and near a metro station. Kia Forum and TCL Chinese Theatre are cultural highlights, and travelers looking to shop may want to visit Rodeo Drive and Hollywood and Highland Center. Looking to enjoy an event or a game? See what's going on at Crypto.com Arena or Dodger Stadium. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with hiking/biking trails.

Popular amenities

Family friendly

Art supplies
Children's games
Dvd player
Laundry facilities
Microwave
Outdoor pool
Pool gate
Refrigerator
Snack bar/deli

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

Coffee/tea in common area(s)
Free continental breakfast available daily 7:00 am–10:00 am

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Turndown service
Wedding services

Accessibility

Accessible bathroom (select rooms)
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
This property does not have elevators
Upper floors accessible by stairs only
Well-lit path to entrance
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible van parking

Things to do

Heated pool
Outdoor pool

Outdoor

Outdoor furniture
Picnic area

Conveniences

Free newspapers in lobby
Front-desk safe
Vending machine
Water dispenser

More

Smoke-free property

Nearest Airports

Airplane
Bob Hope Airport
11 km from this hotel
Los Angeles International Airport
19 km from this hotel
Long Beach Airport
36 km from this hotel
map

Reviews that mention...

Family Reviews

for Magic Castle Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

53 reviews

Review data

5 star reviews

74%

4 star reviews

15%

3 star reviews

6%

2 star reviews

4%

1 star reviews

2%

We have selected a sample of reviews which reflect what families have said about Magic Castle Hotel

Showing 1 - 10 of 53 reviews

Latest reviews (53)

J

James

26 Sept 2024 - 28 Sept 2024
reviewed on hcom

5 out of 5 stars

What makes this hotel five star is undoubtedly the staff. They couldn't do enough to help and always with a smile. I was especially grateful to the reception staff. Although I arrived safely at LA Airport, my 2 suitcases did not, and the info given to me at the airport would not give me access to trace them. The staff made phone calls for me and thankfully they turned up 24 hours later just in time for me to get my taxi to my cruise ship. Without my suitcases I would have had to return home. Another great thing about this hotel is the free snacks available 24 hours and ice cream available all day from 10.00am. The included continental breakfast was plentiful. Although my room did not have a balcony (I was only staying 2 nights) there were plenty of rooms that did. The swimming pool is open 24 hours and was being much enjoyed by children and adults. I would certainly use it again if I was staying in LA
S

Simon

3 Aug 2024 - 5 Aug 2024
reviewed on hcom

5 out of 5 stars

This is just the best hotel in America! Seriously... Yes the decor is tired and it needs a refurb and a paint-job, but it really doesn't matter as the customer service is second to none. The kids smiles widened hearing of all the complementary sweets, ice-cream, soft drinks, popsicles, 24 hour pool, pop-corn and movie nights. I was very happy with the sofa bed and free coffee. It's also in a perfect position in Hollywood for sightseeing. Thanks team. Best customer experience ever!
K

Kerrie

28 Jun 2024 - 30 Jun 2024
reviewed on expedia

4 out of 5 stars

The staff make this place amazing. It’s a little run down and could do with a good clean, but I’d return for the staff and service, plus location. The kids would return for the popsicles and snacks!
R

Ryan

Invalid Date - Invalid Date
reviewed on expedia

5 out of 5 stars

This was one of our favourite hotels on the trip. Great location, great parking, great staff, great pool (that was actually open mid May and heated). Loved the movies and the snacks. The room was a great size. Its also right near the walk of fame, but you dont get any of the noise or business. The only negatives were the room smelt a little of gas when we came in. The floor wasnt in the best condition - in one place in the living room there was a nail head protruding from the floorboards which I stuck a plaster over so as it didnt injur the kids. Lastly, we had read that you get entry to the magic club if you stay there, so we brought dinner clothes especially and it turned out that only applies if you book direct and it also requires a booking months in advance. I wouldnt let any of this put you off though and I'd certainly stay again!
S

Sandra

17 Jun 2024 - 21 Jun 2024
reviewed on expedia

5 out of 5 stars

We couldn't have asked for a better start to our long overseas trip. After a long flight we were welcomed with refreshments and lots of welcoming smiles. The attention to detail of all the complimentary "extras' and acts of kindness to go above and beyond made our stay enjoyable. I would highly recommend anyone with a young family to stay here. it's withing walking distance of Hollywood Blvd and central to many other places to see. We hope to return again one day for a longer stay. My daughter hasn't stopped raving on about the Magician who visited the hotel to interact with guests during breakfast. Thank you again for a wonderful few days in LA.
C

Cassie

20 Jun 2024 - 23 Jun 2024
reviewed on expedia

5 out of 5 stars

Great place for families, dream location for kids. Amazing service provided.
M

Morena

10 May 2024 - 11 May 2024
reviewed on hcom

5 out of 5 stars

Stayed here one night for our trip to Universal Studios (only like 10 mins away) the next day. Sadly we didn't check in till 9 pm. The receptionist was ABSOLUTELY the sweetest thing and we were greeted with champagne. Kevin ran and changed it to sparkling cider since we don't drink. Parking is extra (no surprise there). They had a movie playing outside in the pool area and they were serving popcorn. My 11 year old was bummed we didn't get there but was happy with the ice cream machine and free snacks. The room had a sitting area, breakfast area, and a small kitchen. The beds were SUPER comfy. The pull out couch was a pull out couch comfy, if you get my drift :) The only down side was I did trip once because the flooring was a bit uneven. I don't know really how to explain it. It was like the floor panel was separating a bit so it cause the floor to be uneven. I just told my party, careful here and it wasn't a problem after. The AC's were a bit loud for me but considering I have a 19 month old toddler who wakes up at the drop of a dime, the "white noise" was perfect. My husband and I agreed that the next time we go to Universal, we will stay here before and after our trip.
T

Tona

15 Feb 2024 - 18 Feb 2024
reviewed on hcom

2 out of 5 stars

The good: The staff was friendly for the most part, location was great, having access to snacks/ice cream/soda/laundry at no additional cost was great. However, it didn't way out the bad. The bad: The outlet where the heater for the living room where the pull out bed is located had a complete fire hazard. The cord to the heater was completely burned and the outlet where it was plugged in was charred (see pic) I cant imagine what would have happened if I attempted to use this and this was the room my kids were in. I told the staff and all they said was they were sorry. The nights were really cold and even with multiple blankets it was freezing. The refrigerator had a lock on it that wouldn’t work and when I told the staff they said they couldn’t have someone look at it until the following day which is when we were checking out so we couldn’t even utilize it. The people directly across from our room left their door open with the TV blaring and arguing throughout the night and when I brought it up to the staff nothing was done. I booked this place based on the amenities and even with those I would not recommend this place the fact that there was zero concern on the heating issue and fire hazard was enough for me to not go back.
B

Burke

28 Jan 2024 - 31 Jan 2024
reviewed on expedia

5 out of 5 stars

What can I say? The magic castle hotel was a perfect little oasis. In the middle of Hollywood! The staff were simply amazing and helpful at any time of the day or night. It was a great place for families, as well as for couples.
J

Joel

12 Dec 2023 - 13 Dec 2023
reviewed on expedia

3 out of 5 stars

We really enjoyed staying here. The kids loved the free snacks, ice creams and drinks. Breakfast was good too. The room was spacious. Decor a bit old and there was a lot of street noise.
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