Magic Castle Hotel

What makes this hotel five star is undoubtedly the staff. They couldn't do enough to help and always with a smile. I was especially grateful to the reception staff. Although I arrived safely at LA Airport, my 2 suitcases did not, and the info given to me at the airport would not give me access to trace them. The staff made phone calls for me and thankfully they turned up 24 hours later just in time for me to get my taxi to my cruise ship. Without my suitcases I would have had to return home. Another great thing about this hotel is the free snacks available 24 hours and ice cream available all day from 10.00am. The included continental breakfast was plentiful. Although my room did not have a balcony (I was only staying 2 nights) there were plenty of rooms that did. The swimming pool is open 24 hours and was being much enjoyed by children and adults. I would certainly use it again if I was staying in LA

This is just the best hotel in America! Seriously... Yes the decor is tired and it needs a refurb and a paint-job, but it really doesn't matter as the customer service is second to none. The kids smiles widened hearing of all the complementary sweets, ice-cream, soft drinks, popsicles, 24 hour pool, pop-corn and movie nights. I was very happy with the sofa bed and free coffee. It's also in a perfect position in Hollywood for sightseeing. Thanks team. Best customer experience ever!

The staff make this place amazing. It’s a little run down and could do with a good clean, but I’d return for the staff and service, plus location. The kids would return for the popsicles and snacks!

This was one of our favourite hotels on the trip. Great location, great parking, great staff, great pool (that was actually open mid May and heated). Loved the movies and the snacks. The room was a great size. Its also right near the walk of fame, but you dont get any of the noise or business. The only negatives were the room smelt a little of gas when we came in. The floor wasnt in the best condition - in one place in the living room there was a nail head protruding from the floorboards which I stuck a plaster over so as it didnt injur the kids. Lastly, we had read that you get entry to the magic club if you stay there, so we brought dinner clothes especially and it turned out that only applies if you book direct and it also requires a booking months in advance. I wouldnt let any of this put you off though and I'd certainly stay again!

We couldn't have asked for a better start to our long overseas trip. After a long flight we were welcomed with refreshments and lots of welcoming smiles. The attention to detail of all the complimentary "extras' and acts of kindness to go above and beyond made our stay enjoyable. I would highly recommend anyone with a young family to stay here. it's withing walking distance of Hollywood Blvd and central to many other places to see. We hope to return again one day for a longer stay. My daughter hasn't stopped raving on about the Magician who visited the hotel to interact with guests during breakfast. Thank you again for a wonderful few days in LA.

Great place for families, dream location for kids. Amazing service provided.

Stayed here one night for our trip to Universal Studios (only like 10 mins away) the next day. Sadly we didn't check in till 9 pm. The receptionist was ABSOLUTELY the sweetest thing and we were greeted with champagne. Kevin ran and changed it to sparkling cider since we don't drink. Parking is extra (no surprise there). They had a movie playing outside in the pool area and they were serving popcorn. My 11 year old was bummed we didn't get there but was happy with the ice cream machine and free snacks. The room had a sitting area, breakfast area, and a small kitchen. The beds were SUPER comfy. The pull out couch was a pull out couch comfy, if you get my drift :) The only down side was I did trip once because the flooring was a bit uneven. I don't know really how to explain it. It was like the floor panel was separating a bit so it cause the floor to be uneven. I just told my party, careful here and it wasn't a problem after. The AC's were a bit loud for me but considering I have a 19 month old toddler who wakes up at the drop of a dime, the "white noise" was perfect. My husband and I agreed that the next time we go to Universal, we will stay here before and after our trip.

The good: The staff was friendly for the most part, location was great, having access to snacks/ice cream/soda/laundry at no additional cost was great. However, it didn't way out the bad. The bad: The outlet where the heater for the living room where the pull out bed is located had a complete fire hazard. The cord to the heater was completely burned and the outlet where it was plugged in was charred (see pic) I cant imagine what would have happened if I attempted to use this and this was the room my kids were in. I told the staff and all they said was they were sorry. The nights were really cold and even with multiple blankets it was freezing. The refrigerator had a lock on it that wouldn’t work and when I told the staff they said they couldn’t have someone look at it until the following day which is when we were checking out so we couldn’t even utilize it. The people directly across from our room left their door open with the TV blaring and arguing throughout the night and when I brought it up to the staff nothing was done. I booked this place based on the amenities and even with those I would not recommend this place the fact that there was zero concern on the heating issue and fire hazard was enough for me to not go back.

What can I say? The magic castle hotel was a perfect little oasis. In the middle of Hollywood! The staff were simply amazing and helpful at any time of the day or night. It was a great place for families, as well as for couples.

We really enjoyed staying here. The kids loved the free snacks, ice creams and drinks. Breakfast was good too. The room was spacious. Decor a bit old and there was a lot of street noise.