The Pavilion Hotel

Did not meet expectations. I received a text message before our arrival saying a bellman would be at the dock to help with luggage, no one was there. I’m a senior traveling with 2 children, I could have used the help. When we checked in the woman at the desk said that she would notify housekeeping that we were there and the room would be ready shortly. We waited 5 hours, yes 5 hours! If she said it’ll be a few hours before your room will be ready we would have approached the day differently. We had ants in our room. They said they sprayed, and they may have but they were back the next morning. The TV never worked. I asked for someone to fix it and they did but as soon as we turned it off it didn’t come back on. I wrote a YELP review. The unnamed manager replied he couldn’t compensate us because we booked 3rd party. We only made a deposit through you, Expedia. We paid the remainder at the hotel. They could have compensated me without involving you. No one answers the phone number provided. I won’t be going back and sadly, it causes me great concern regarding the other rooms I’ve booked through Expedia. I currently have 4 rooms book through you in July and August. I would really appreciate if someone could contact me via email so we can discuss my concerns. Thank you

Nice hotel but we had family above who moved around like a herd of buffalo. Not the hotels fault, but damn those people had no obvious clue they were being disruptive.

It was my family's and I first Time visiting catalina and we decided to stay at this gorgeous hotel the reason why was because it was in the center of everything, we got to check in early , we stayed there for 2 nights let me tell you , the staff was WONDERFUL!!! I have a toddler so they let me used their staff microwave.. also at 4pm you get a free wine glass and cheese . Im coming back forsure!!! Lovee itt

Great service , quite and comfortable room , very clean, super lushes landscape. Very convenient location. Great hotel for family and little getaway .