Estrella at Casino Del Sol

The hotel is nice. Maybe because it’s still new. There are many flaws that may be insignificant, but will be highly considered if I ever rebook. First, the AC is LOUD. Maybe because I was on the top floor? I have no idea why it’s so loud but it’s a nuisance to where you HAVE to turn up the tv’s volume. The pillows on a king bed, quite literally, are toddler sized. This is not a joke. I wonder if they ran out of pillows? I was astonished. They’re not comfortable AT ALL. The bed is pretty firm as well. The water pressure in the shower is absurdly low. I also noticed when I was brushing my teeth in the bathroom, I could hear the person next door coughing and hock a loogie which was disgusting. The reviews of paper thin walls are valid. I faced the pool and I heard all of the cars passing by on Valencia. Morning and night. On my second day, I went to get take-out to bring back to my room. I called the front desk and asked if they had a microwave. Nope. Not even in the lobby. I’ve stayed at MANY hotels. How do you not have at least one microwave in the communal areas?! I ate a sad, cold Chipotle bowl. The pool area was nice. The pool isn’t very large and would hesitate to ever come on a weekend or holiday. The pics of the pool online are super deceiving. Speaking of the pool; you cannot bring any outside food or drink unless it’s from a restaurant in the casino. I had my hydroflask with ice and water. Couldn’t take that. Imagine being in 103° weather, with a HEAT ADVISORY

Room was nice. Check in was a breeze. Staff very friendly. Only complaint was kids running up and down the hallway late at night. Called front desk and they handled it.

Always clean and safe to bring the kids

We liked how close it was to walk to the casino. Also we saw how family friendly it was to bring our son next time.

Property was as advertised. Clean lobby and rooms. Courteous and attentive staff. Even though it was on casino property, it was nice and quiet for a family.

Beautiful property. Staff were extremely friendly and helpful. The weather wasn’t that great while I was there but the pool and hot tub were warm and clean. I even went down the slide several times as a 62 year old grandma. Excellent slide - recommend for anyone with a child’s heart. The only thing I would suggest is taking care of the overflowing trash in the lobby sooner - it was full on the 4th floor most of the day. Also would be nice if there was a breakfast/bakery cart available instead of having to go over to Casino del sol. I’m not a gambler- I was in town to help my Air Force son and his wife with the birth of their 2nd child.and toddler - but I won $270 bucks at the Casino. Lots of fun. I would stay there again!

Nice clean hotel! Pool was heated and had a little outdoor bar that was open till 5ish. Didnt use the slide but the kids seemed to like it! The hotel was very nice, the only thing was the bed was soo uncomfortable. Bathroom was very nice. They have an arcade room which was a nice bonus. We would definitely stay here again.

I came by at 2pm to make sure our rooms were side by side or connecting, they were still being house cleaned. Our checkin was at 4pm. The rooms were not available until 4:45pm. We stayed in the lobby and the kids missed out of an hour to enjoy the waterslide that closes at 6pm. The slide should be open at least until 7pm. The wait for the elevator was ridiculous, they only have one working elevator

I was a little upset at my start. The elevators where not working at one point only the employee elevators where working. I was also advised once we where there that i could not pay extra to have people at the pool which was unfortunate. Living in phoenix i would love my family to come and swim.

Something happened at the hotel around 5pm on Monday that caused the hotel to lose electricity, so therefore the pool and slide were closed, the rooms had no power or AC. We had to take the stairs to the 6th floor because the elevators were down. Not once did anyone bother to explain to the guests what had happened or provide any answers. The hot tub was hardly even warm. The slide is supposed to open at 10am and by the time they got it turned on today it was 1030 and checkout is 11. We stayed there for the pool and slide for our kids and were quite disappointed with not getting our full time with it. I know they can’t help losing power but it’s all in the way they go about it and explaining what’s going on to guests would have been appreciated. None of the guests I spoke with had any idea what was going on either. All of us at the pool heard a loud boom and then all of a sudden no electric and no one bothered to come tell everyone what happened.