JW Marriott Starr Pass Resort and Spa

We did choose to stay on the 4th of July which probably was a bad idea, the pools were way over crowded and the cleanliness wasn’t the best, rules definitely weren’t being followed, people taking the lazy river rafts to their chairs so others couldn’t use and the trash being left as they were floating around the river, there also should’ve been someone regulating at the bottom of this slide clearing people out of the way so kids could come out safely, people were letting kids dive into that area and swim around which could’ve turned out badly

Went for a family night to celebrate my grandson’s birthday I had four rooms 4 people each room beds uncomfortable pillows hard AF woke up with a massive headache pool was closed due to possible thunderstorms which were not even within the vicinity so we couldn’t take the kids swimming and the alternative suggested by the hotel was the bar HOW are we going to take 6 kids to a bar?!?!???! Huge waste of money time and big disappointment and everything costs extra EVERYTHING

Loved the resort layout!! Pool restaurants everything is very easy accessible!! Highly recommend this place and definitely will be coming back with the family!

We were celebrating Thanksgiving and our family (10 people) decided to do it at Starr Pass. We had a great time visiting, hickin the trails, golfing, and having a wonderful Thanksgiving dinner. Everyone loved it.

Lazy river was great with the kids I

Was treated very poor by the front desk clerk upon check in. We paid 400 dollars after taxes through Expedia with an expected 35.00 dollar charge at the property by JW Marriott Starr Pass. As I inquired about the status of our room at 3:58pm, official check in at 4:00pm, I was told that our room was not ready and we would have to wait and that there would be a 100.00 dollar charge for “incidentals” on a card. A little more than I expected but still no problem. As the front desk associate rang me up for the “incidentals” charge, my card declined… Twice. Uhmm odd, I have plenty of room on one and plenty of funds in the other. I assured them that this shouldn’t be an issue on my end. She then informed me that I needed to call my bank and that she was sorry but the card was declined. I of course was very confused and immediately went back to my vehicle where my wife and two children had been waiting in 110 degree heat. I called my financial institution to find that absolutely everything is square on my end and they don’t even show a record of a charge being attempted either time. (Now I know I’m just some blue collar business owner bumpkin but I can tell when I am being discriminated against because of how I look.) After 40 minutes of trying to figure out why my cards had so called been declined, not allowing me access to the hotel which I spent 400.00 dollars on for one night, I got back in line for the front desk. This will continue on every other review board associated

It was an awesome stay. Our family enjoyed the lazy River and staff was always on point.

My family and I were THOROUGHLY impressed with this resort. From the staff, to the amenities, to the food! Absolutely excellent! We would highly recommend this location to our family and friends! Our kids enjoyed the water activities! The views were spectacular. The staff exceeded our expectations. Otrying to think of negatives but I truly can’t!

Plenty of space here for sure. Given that, it would have been nice if there had been at least one "adults only" area outside. There seemed to be kids everywhere and too many were unaccompanied.

BEAUTIFUL resort. The views are amazing and customer service goes above and beyond to make sure you have anything and everything you need. We can’t wait to go back and golf again. While golfing we saw a coyote, deer, roadrunners and quail. It was amazing. You definitely get what you pay for! Food and drinks were delicious. While we were there they had live music that resonated through the property. So romantic. Great place for families and couples. Cheers!