Four Points by Sheraton Tucson Airport

My check in was a little less than pleasant. The lady at the counter had two international checking before checking me in. She was getting frustrated while helping them and I feel she moved that frustration to me when it was my turn to check in. I watched her ask them what floor they wanted to be on and let them have a choice, gave them a map of the property and showed them how to navigate to their rooms. When I got my key I was told “last building” no map, no verbal directions. I get it’s not that complicated but still I could feel it was her frustration. She was very short with everything she said to me, didn’t offer a choice in floors (which isn’t a big deal, but she gave the other the choice). I was told she only had 1st floor rooms left. The room I was gave was very noisy, my view is a bunch of ladders laying on the ground. Now I stayed here the night before and was going to go home last nice but my family had a medical emergency and I had to stay another which is why I checked in and out 2 days in a row. The day prior I had a very nice young man help me check in, he did everything right and was very pleasant. Maybe this lady needs some more training by that young man.

The hotel itself is very nice. Paid for a courtyard view didnt get it. Was ask did i want 1st or 2nd floor expressed 1st didnt get it. my family and I had a 215 am wake up for a 5 am flight. We found out the head boards of the bed swing on the bottom so when the couple next door is having relations its keeps the room up due to the constant loud knocking.

My family was put in a room right by the entrance/exit of the building. WE DID NOT GET ANY SLEEP!!! People were slamming the door going in and out of the building all night. The walls are thin and the rooms are old and need to be updated. Miserable experience.