The Westin La Paloma Resort and Spa

Great family environment! The staff was very accommodating and beautiful landscape.

Everything was going fine & most staff were really great. One thing I wish I did was bring my own towels, b/c they were constantly out. We had to get towels from our room so our 4 kids could dry off. I wasn’t going to let that bother my stay. What erked me was the next day! For a lot of people, check out is @ 11am, & the pool is still available until 5pm. Which I thought was awesome!! We arrived at the pool & noticed ALL of the pool seats where occupied, with only resort towels, some chairs had guest belongings. For people to take up 6-10chairs with 1 or 2 people watching the remainder seats for hours! Was crazy!! I took account all the empty seats with only towels from the resort and for 2 hours no one sat but yet there were 1 or a few hawking the seats for there family who could have at least had the decency to let others sit if they were not going to be used right away! Me and my baby were in the pool for an hour and a half and he started getting tired. I let staff know if they could at least free up space that just have towels so others who had no where to seat could sit. She told me she couldn’t remove personal items. Which I understand but look at all these seats with only resort towels. She said no! I moved a resort towel to another chair, just so I can sit and rock my child and a guest came up super mad b/c I was in her unused seat! I wanted to comfort my child for 20 min tops! I left after that.. the pool staff only worried about talking to each other.

The bad stuff: The room service food was overpriced for the mediocre quality it was. The “smashburger” tasted like a double bacon cheeseburger from Jack in the Box. The bbq wings were delivered cold and lacked flavor, it just tasted like the sauce was store brought. We ordered sodas but they were never delivered to our room. The cocktails at the pool were also expensive and there weren’t impressive. It just tasted like bottom shelf alcohol with a simple mixer. I expect unique handcrafted cocktails for the prices I’m paying. The adult pool is too close to the kids pools so you can hear kids screaming the whole time. The pool area was very dirty throughout the day, with trash laying everywhere including by the adult pools. The good stuff: The self parking was very easy. The views around the property are nice. The rooms are also very nice and what I expected from the website gallery.

Very clean, wonderful staff, awesome food. The only downside was they put kids above me on the third floor who were up and running at 6 am.

My second time staying at this property in 2 months. Works for a family setting and for a solo business trip. Pools are perfect and the views are amazing!

There are so many nice things about this property, the beds and bedding are amazing, the multiple pools and hot tubs give everyone space to either relax or have fun with the kiddos. There is a water slide and areas in the pool where you can sit and read. I just loved this place

Overall, my stay at La Paloma was very pleasant. I would like to give extra credit to a couple of folks that work there. Dave was constantly checking up, and making sure the pool area and lobby was well managed. He made myself and family feel like home. You can tell David (Dave) genuinely cares about this resort. We will be back because of Dave. Also, Sarah, we had a wonderful breakfast and very peaceful because of her. She was very attentive and such a wonderful soul. They are amazing and not robotic at all, like at other resorts we have experienced. Thank you Paloma Resort team for making our experience a wonderful time!

checking in was great! it was easy and fast. once checked in, a gentleman showed us where the best parking was, then loaded all of our stuff and drove us to our room. he was so friendly and helpful. we got settled in, unpacked then the electricity went out. it was out for hours and the room was hot as can be. we went outside for a walk and that didn't help so we went back inside our room and sat in our balcony. nothing helped! we called the from desk and they said "if you get uncomfortable you are welcome to leave"...umm ok...I understand they must've been overwhelmed with others calling and complaining but I think a better tone could've helped. we traveled with our baby, she was so hot and red so I decided to start looking for another place to stay. right when I found one, late at night mind you, the electricity kicked back in! I understand the outage was out of their control but that doesn't mean they cannot be helpful and considerate with their guests.

This was an amazing place to take a family we have two daughters ages seven and four they had a blast we had a great time the drinks at the poolside bar were amazing beds were comfy

There was trash and used towels all over the place by the pools. Pools were very cloudy. Slide was shut off around 5pm and I had to ask to have it back on for my kids. Workers in the pool area were standing around instead of picking up dirty plates left behind and glasses. There was a trail of plates, used cups, and trays on the whole walk to our room. And the worst was a cockroach in our room! Disgusting! I informed the front desk when I left and they said they would have management call me but they never did.