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John
20 Jul 2024 - 21 Jul 2024
reviewed on hcom
5 out of 5 stars
Had a fantastic stay, really lovely pub, special shout out to the female cleaner who made my kids feel very special, she was very friendly and lovely.
The ladies at breakfast had smiles on their faces and very welcoming also made all my family feel welcomed.
And then leaving on the Sunday the lady at the front desk was very lovely and friendly. I hope you can pass on this on the your very friendly staff.
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karen
27 May 2024 - 28 May 2024
reviewed on hcom
5 out of 5 stars
We enjoyed our stay at Red Lion Hillingdon. We were able to have an early check in which was much appreciated after a long flight from Australia. Check in was fast. Staff at check in, restaurant and pub were very pleasant. Breakfast was varied and plentiful. It was well located to visit family and friends and enjoy revisiting St Johns, across the road where we were married 45years ago. Added benefit that the A10 bus to/from Heathrow Central Bus Station stops just about 100m from the Red Lion and takes just about 15mins at very little cost simply using your credit card to tap on and off.
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PAUL
10 May 2024 - 11 May 2024
reviewed on hcom
5 out of 5 stars
Great friendly hotel fantastic from check in to check out evening food fantastic drinks great choices and breakfast was absolutely delicious and wonderful 10 minutes from Heathrow so just perfect for a stop over when picking up friends and family from the airport - overall a perfect place for any visitors and would highly recommend - big thanks to the staff and team for running such a wonderful place
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Jayne
30 Mar 2024 - 31 Mar 2024
reviewed on hcom
5 out of 5 stars
Well lit car park with good size spaces. Warm welcome by friendly staff. Clean room with comfortable bed. Room temperature perfect. Everything we needed for our stay. Particularly liked the coffee, paired chocolate, biscuits and chilled milk and water. Appreciated the large bottles of toiletries rather than the usual travel sized sachets. Bar and Restaurant great. Conveniently located for picking family up from Heathrow. Good value for money. Our second visit and we will return.
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Jayne
30 Sept 2023 - 1 Oct 2023
reviewed on hcom
5 out of 5 stars
We arrived late after dropping family off at Heathrow, but managed to find a parking space. After a warm welcome, we found our room was spacious and clean. There were takeaways and shops nearby, but we chose to eat in the restaurant. Our food was good and reasonably priced. Our bed was comfortable and the room was just the right temperature. Breakfast choices next morning were plentiful and interesting. All staff we encountered were helpful and polite.
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Gemma
17 Jun 2023 - 18 Jun 2023
reviewed on hcom
2 out of 5 stars
Hotel was OK overall - room was a little tired but nothing terrible. Cleanliness was, again, OK but not immaculate.
What really let this place down was the service at breakfast, advertised as being served 8am-10am. We had opted and paid in advance for the continental breakfast. Arriving at 9.38am, there was barely any food - no pastries, bread, fresh fruit etc., just empty platters; there was cereal but no milk, and there were jugs of orange juice but no glasses. I asked a waitress at the buffet if any food was being replenished and was told she would go and check - nothing materialised. My teenager asked if there were any glasses and was simply told "they're in the dishwasher" whilst walking away. A waitress came to our table (where I had coffee and the children had dry cereal), and asked if we wanted to order off the hot menu (at additional cost). I said no just continental, but there is no food, will there be any? I was flippantly told 'breakfast is till 10am and it's 10am now, but I'll go and check' (15 minutes after the first one supposedly went to check), again, said whilst walking away. At this point, it was 9.55am and we'd been there since 9.38am. Guess what - she never came back either, and no food ever materialised. I intended to inform reception at checkout but there was nobody there.
On the plus side, the receptionist at check-in was lovely and very welcoming. Maybe she could train the breakfast staff on how to treat customers.
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Elaine
9 Mar 2023 - 11 Mar 2023
reviewed on hcom
5 out of 5 stars
I booked this last minute as my flight was cancelled from Heathrow. Staff were warm and welcoming. We had a lovely spacious family room. We were so exhausted after a full day of travelling and flight delays with our 2 year old. This hotel was a real find and amazed that we got something like this so close to the airport. Great breakfast too. Thank you to all the staff.
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Jo
15 Sept 2022 - 16 Sept 2022
reviewed on travelocity
5 out of 5 stars
We were staying in Ely where I am from before coming back to the US where I now live- rather than deal with all the traffic, especially surrounding our wonderful Queen Elizabeth’s death, we decided to travel up the day before. We got twin beds, my husband and I and pushed them together to make a nice big king, and those beds were lovely and comfortable. The hotel/ pub food was absolutely superb! I had the lamb and my husband had the burger and followed it up with a Knickerbocker Glory for dessert which almost made me cry with nostalgia as this was something lovely from my childhood. Breakfast the next morning- not so great unfortunately. I ordered a full English with great excitement (don’t get those here in the US) and it was sadly disappointing. No taste really and really runny eggs. We were kept waiting for several minutes even though the woman had seen us come in. She was too busy bossing around a new trainee I think. She wasn’t very kind to him and I tried to make him feel better by saying not to worry he knew more than we did about his job at this point, trying to give him a bit of confidence, to which she replied that some customers seem to think they know more. He literally shook her hand 5 mins later and told her he was leaving. A little bit of a blight on the whole experience- we will skip the breakfast next time, but definitely go back! This hotel is fantastic- and realistically about a 25 minute drive from Heathrow. Oh, front desk staff were GREAT!!
A
6 Aug 2023 - 9 Aug 2023
reviewed on hcom
5 out of 5 stars
Great stay with the family for a few nights. Good size room and space for the kids to draw / play.
Nancy and Harry on reception both really helpful and friendly with the kids.
Good selection for breakfast.