DoubleTree by Hilton Swindon

I've stayed in Hilton's before and always have the same problem: the beds. Even just sitting on them, the bed squeaks and creaks and feels like it is about to fall apart. So it leads to a disturbed nights sleep when you turn over and it creaks. The beds need changing. Bedsides for toddlers would be great aswell, as the sofabeds are quite high off the floor, and toddlers roll straight over pillows (that are used to block them onto the bed). The bedrooms need to be more child/family-friendly. Otherwise, service, cleanliness and food were all excellent.

I was a bit hesitant having read mixed reviews on line. The lobby, bar and restaurant was clean, modern and the evening and breakfast meals were fantastic. Great food and great service. We stayed in room 422 a large suite as there was 2 adults and 2 kids. Great size and at first glance I was very impressed until it came to bed time. The bed creaked everytime you moved on it. Worse bed I've ever slept in, bathroom could do with modernising. The rooms clearly need some TLC as I read a review from 2 years ago where someone stayed in the same room as us and they made similar comments. Let down by a crappy bed, poor mattress and not the usual standard id expect from Hilton. I woudnt expect a bed like this in a hostel let alone a Hilton.

A great stay. Big room that was really needed with the family. Wonderful staff that were professional and caring. A very well cared for hotel that has the guest experience at it it's core aim. Would highly recommend and definitely return.

Very dog friendly, lovely reception area. Great sized room, perfect for a family with teenagers with a dog (we booked a suite). After messaging the hotel they made sure that we had a ground floor room near to an exit for the dog to be taken outside, which I thiught was really helpful.

Reception area was clean and modern. Rooms are slightly tired. Nice bathroom. Noisy during the night on my stay due to a few young kids playing out in the corridors.

We had an amazing stay. On arrival we were given some cookies and on entering the room we had bottles of water. The hotel was very clean and bright. The entrance is very welcoming and the room was lovely. It had everything we needed: a fridge, hair dryer etc. We had a family room (2 adults and 2 teenagers) The staff were very friendly and helpful. The breakfast was very yummy with a good choice of food. I will definitely be staying here again.