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The Upper House

4 star hotel
9.4/10 Exceptional
(228 verified Hotels.com guest reviews)
See verified family reviews (4)

generated by AI based on family reviews

Overview

The Upper House is a lovely family-run hotel praised for its friendly staff, spotless cleanliness, and welcoming atmosphere. Families appreciate the spacious family rooms and convenient location, with easy walking access to a nearby village and National Trust countryside. The hotel also boasts beautiful gardens and grounds, offering great views, and provides ample free parking. While some rooms may require modernisation, the hotel's welcoming atmosphere and convenient location make it an attractive option for families.

Guest highlights

The friendly and welcoming staff
Spacious family rooms
The beautiful gardens and grounds with great views
Convenient location near a village and National Trust countryside

About the hotel

Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free cooked-to-order breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include conference space, dry cleaning, and laundry facilities.

Nearby attractions

Located in Stoke-on-Trent, The Upper House is in a rural area. Don't miss out on a visit to Trentham Monkey Forest.

Popular amenities

Family friendly

Laundry facilities
Snack bar/deli

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi

Food and drink

1 bar
1 restaurant
Free cooked-to-order breakfast available daily 7:00 am–9:30 am
Room service available

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage

Accessibility

Accessible bathroom (select rooms)
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)

Outdoor

Garden
Picnic area
Terrace

Conveniences

Elevator
Free newspapers in lobby

More

Smoke-free property

Nearest Airports

Airplane
Manchester Airport
47 km from this hotel
East Midlands Airport
57 km from this hotel
Birmingham International Airport
61 km from this hotel
map

Reviews that mention...

Family Reviews

for The Upper House
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

4 reviews

Review data

5 star reviews

50%

4 star reviews

25%

3 star reviews

25%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about The Upper House

Latest reviews (4)

R

Rebecca

19 May 2023 - 21 May 2023
reviewed on expedia

3 out of 5 stars

The property is absolutely stunning set in beautiful grounds with great history. I grew up in the village so ideal for still visiting my family. Unfortunately there was a wedding and our room was directly above the disco so our second night wasn’t as comfortable as we had hoped with the noise. If there is a wedding, I would have expected the rooms to be allocated differently to put those not attending it away from it. The tv in our room didn’t work and even though the bed was comfortable the rooms do need modernising but were very clean. Breakfast was standard with a range of menu options and the service was friendly but nothing above and beyond. Given the competition, would really encourage the owners to consider revamping and moving customer service up a notch to match the wonderful setting on offer.
S

Steven

29 Jul 2022 - 31 Jul 2022
reviewed on hcom

4 out of 5 stars

It was a pleasant place to stay and convenient for family events on Fri and Sat. The bedrooms were nice with up to date bathrooms but as we have discovered before at other venues rooms allocated via Hotels.com are usually not the best. On the other hand, the common rooms were a bit old fashioned. Great that they had electric car charging which we made use of on Saturday nights.
D

Diane

3 Apr 2022 - 5 Apr 2022
reviewed on hcom

5 out of 5 stars

Lovely hotel with friendly staff. We stayed in a family room which was lovely and spacious.
A

29 Jul 2024 - 31 Jul 2024
reviewed on hcom

5 out of 5 stars

Lovely family-run friendly hotel. Spotlessly clean and always welcoming and helpful staff. I arrived late and tired and immediately felt relaxed. Great choice at breakfast. Enough free parking. Walkable to the village and a lovely National Trust countryside. Two easy to follow walk routes available at reception. Set in a beautiful garden and grounds, on a hill so great views. The room was very comfortable and had everything you would need.
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