The Grange Hotel

The hotel was ok, we stayed in a family ground floor room, it smelled fusty of damp and the littke things coukd have been better, like a cafe net up the cloak room was mucky n corners of window n sill mucky, beds were great sheets clean but just a bit outdated, that said staff were fab and woukd stay again. The family in the room above room 1 were bloody noisy though

First of all I overpaid for a rubbish family room that had no lock to the kids attached bedroom. It just says fire exit but anyone can open the door from outside. I had no sleep all night because my kids were too scared to sleep there so they were in our tiny bed. I chatted with the lovey hotel.com agent Christine who was very helpful and she told me the hotel initially agreed to refund the unused night, so I checekd our next morning only to findout later he refused the refund and called a liar. I phoned up the Manager who denied everything but slipped from his mouth thay I wasn't the only parent that complaint about the door. The drawers in my kids room just fell apart when my son tried to open it and even that when we mentioned he was surprised as if we were lying. My biggest regret is not taking pictures/ video to prove it. Run down rubbish with a very rude receptionist who also lied saying "why dont you chcke out and we will give you thw refund later when manager is awake" then completely went missing. This place was totally overpriced. I only stayed a night and lost £122 which I wouldnt have even paid just £30 for a night. Absolutely rubish and Dissapointing stay. Please make a note of this hotel so this will not happen again.

Lovely family-owned business. Rooms were pleasant, the bed was heavenly and the free breakfast a great bonus. The location is good for accessing tourist spots and the beaches.