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Maldron Hotel Newcastle

4 star hotel
9.2/10 Wonderful
(1009 verified Hotels.com guest reviews)
See verified family reviews (8)

generated by AI based on family reviews

Overview

The Maldron Hotel Newcastle receives consistently positive feedback from families. Guests frequently praise the spacious and spotless rooms, delicious breakfast with ample choices, and the friendly, helpful staff who go above and beyond to assist. The hotel's central location, convenient to transport links and city attractions, adds to its family-friendly appeal. While some minor issues have been reported (like occasional hot water problems), the overwhelmingly positive reviews highlight a pleasant and comfortable experience for families.

Guest highlights

Spacious, spotless rooms
Delicious breakfast with lots of choice
Friendly and helpful staff
Great location, close to transport and city attractions

About the hotel

This smoke-free hotel features a restaurant, a bar/lounge, and a coffee shop/cafe. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service, and dry cleaning are onsite.

Nearby attractions

Maldron Hotel Newcastle is located in Newcastle City Center, a neighborhood in Newcastle-upon-Tyne, and is in a shopping district and near the airport. Chinatown and BALTIC Centre for Contemporary Art are cultural highlights, and some of the area's notable landmarks include Castle Keep and Tyne Bridge. Check out an event or a game at St. James' Park, and consider making time for Tynemouth Aquarium, a top attraction not to be missed. Spend some time exploring the area's activities, including outlet shopping. Guests love the hotel's central location.

Popular amenities

Family friendly

Free cribs/infant beds
Laundry facilities

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

1 bar
1 restaurant and 1 coffee shop/cafe
24-hour room service
Coffee/tea in common area(s)
Full breakfast available for a fee daily 7:30 am–10:30 am: gbp 8 for adults and gbp 6 for children

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Assistive listening devices in meeting rooms
Grab bar in shower
Grab bar near toilet
Hand-held showerhead
Handrails in stairways
Height-adjustable showerhead
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Lever door handles
Portable shower seat
Roll-in shower
Stair-free path to entrance
Vibrating pillow alarm
Visual fire alarm
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible lounge
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Outdoor

Garden
Outdoor furniture

Conveniences

Elevator
Front-desk safe
Reception hall

More

Smoke-free property

Nearest Airport

Airplane
Newcastle International Airport
9 km from this hotel
map

Reviews that mention...

Family Reviews

for Maldron Hotel Newcastle
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

8 reviews

Review data

5 star reviews

62%

4 star reviews

12%

3 star reviews

12%

2 star reviews

12%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Maldron Hotel Newcastle

Latest reviews (8)

S

Susan

21 May 2024 - 23 May 2024
reviewed on expedia

5 out of 5 stars

My Sister and myself stayed for 2 nights at the Maldron Hotel recently and we were very thoroughly enjoyed the experience. The room was spotlessly clean, the food was excellent and we cannot praise the staff highly enough !! They were very friendly and approachable, and went out of their way to help with any queries or help we needed. Excellent Customer Service. We will definately come back and recommend to family & friends. X
D

Debasish

8 Apr 2024 - 11 Apr 2024
reviewed on hcom

5 out of 5 stars

We liked our stay very much. Reasonable Prices. We had a two months old baby with us too. Everything went well. Rooms were clean, spacious and tidy.
E

Elizabeth

21 Mar 2024 - 22 Mar 2024
reviewed on hcom

5 out of 5 stars

Recommended to me after a family member stayed here and I was not disappointed. Room was large, comfortable and spotlessly clean. Staff were friendly and helpful. Breakfast was delicious with lots of choice. Bar/restuarant areas were comfortable and contemporary. Really good value for money for such a well located city centre hotel
A

Abigail

4 Apr 2023 - 5 Apr 2023
reviewed on hcom

3 out of 5 stars

Pros: extremely clean and in a perfect location Cons: the young man who checked us in was extremely abrupt and did not seem to want to be there, after getting to our room we immediately turned around as the toilet was running, we made a young lady aware who attempted to get maintenance to resolve the issue but instead gave us a new room. 416: we left our bags to head to an event (returning around 1am) to the toilet continuously flushing after our first use (seems to be a problem they have) it would stop for about half an hour if you flushed 3-4 times but this wasn’t guaranteed, the bathroom door would also catch making it extremely difficult to open (I had to use my entire body weight) not suitable for family’s especially with small children, we decided to let staff know in the morning due to wanting to go to sleep for an early start after having worked and travelled all day. Upon check out I attempted to make the young man on reception aware, after finally getting his attention (he has stared straight at the door for around five minutes) I attempted to explain the problem so it could be rectified for future guests as we were tired and it was an annoyance on the night. He said abruptly “what do you expect me to do, we have maintenance at all hours who fix this, this is your fault you need to come down”, which was extremely unprofessional, nobody wants to sit outside of their room at early hours waiting for a toilet to be dismantled and fixed.
D

Dr JH

4 Mar 2023 - 5 Mar 2023
reviewed on hcom

2 out of 5 stars

Good size family room and bathroom. However, there was very little hot water. Only lasted a few minutes then could only get a cold trickle of water. Reception said there was nothing they could do but maybe wait 10 mins to see if any came again - not helpful when you are in the shower and hair full of shampoo. Never get one more hot water and also none the next morning. Also called reception about a problem with tv, they said someone would come to help but they never did.
A

Anna

18 Nov 2022 - 19 Nov 2022
reviewed on hcom

4 out of 5 stars

I was in the hotel for a short time as was up visiting families but it was very close to the station and shops.!
J

JC

14 Jul 2022 - 19 Jul 2022
reviewed on hcom

5 out of 5 stars

Was over with family for my sons wedding. Very central hotel for all restaurants and bars and just off Grainger/Grey Street. Handy for metro and railway station. Just ideal. Hotel great have stayed before and not disappointed this time. Very friendly staff and rooms very comfortable. Our air conditioning wasn't working at beginning but got it reset immediately we asked by reception staff as was definitely needed in the warmest weather ever! Breakfast very good. All over we all enjoyed our stay and had a great time.
A

Amanda

19 Apr 2022 - 21 Apr 2022
reviewed on hcom

5 out of 5 stars

I would highly recommend the Maldron hotel city centre Newcastle upon Tyne, everything about the hotel was perfect for our stay, great location, so accommodating to families, lovely rooms, well equipped and a lovely breakfast, with the nicest staff I can remember at a hotel, overall perfect stay for us as a large family.
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