the niu Loom

Worst experience ever. This hotel is so discriminative against certain members of the public like the less privilege to maintain their prestige. Turn away the family I booked the hotel for just because it was booked by the council as their policy says they would not accept any family form the council. I find this really oppressive to members of the public needing a safe place to stay at night. The booking was completed but on Expedia but when the family attended they were turned down at the reception because the hotel was booked by the council. In addition the manager was very rude and dismiss to the needs of the family and very rude in asking the family out of the hotel. I think the hotel practice was quite oppressive and will not recommend at all.