Quay Apartments Manchester

This is not a hotel-apartment. There is no one on the front desk, someone from the company meets you at the front door and takes you to the apartment, you have to arrange this as you arrive in Manchester. I was messaged on my journey to say that they had decided to put me in different accommodation that where I had booked originally. I did not feel safe in this apartment building as there is no security or front desk. The carpets were dirty, there were issues with exposed wires and it is not child-friendly. I feel misled by the listing and would not stay here again.