Vilenza Hotel

Booked this hotel to be near the London Tower which it was. This was to be a luxury hotel but it definitely was not. We were traveling with the family and had thirteen bags which they saw when we did an early bag drop. When our room was ready they put us in the basement. The basement room had no elevator to get down to it. Instead we had to carry all 13 suitcases down tiny little steps. It was a hot day for London close to 99 degrees. The room we were given had not windows safe to open and no air conditioning. We roasted in the room. It only had one fan for two separate rooms. The pillows were flat and when we asked for more pillows the lady at the desk said they didn't have any. Imagine a hotel with no spare pillows. The bed was hard, and the shower would go hot then cold.

It is not a hotel, but a small family house that is furnished as necessary with the letting of a few rooms. The house is also located in a very unattractive alley. We paid full price for 3 people, but sleeping space for our adult daughter consisted of a useless and disgusting mattress on the floor. Carpet was full of stains, furniture and tiles stained and all probably 30-40 years old. Some of the sockets did not work and the Internet only worked sporadically. The neighborhood was very unsafe and 5 young people sold drugs right outside the door. No breakfast. I let my daughter take over my bed and slept night number 2 on the mattress on the floor. I didn't get any sleep either, so we changed to a 4-star hotel in another neighborhood.

I stayed with my family here and thought this is only a small hotel. We think it’s one of the best. You get a fridge, microwave, toaster etc in your room. The room was very clean and tidy too. Staff were very polite and friendly especially David . Great value for money and close to underground station for travel around London. I will stay here again.

We were greeted by a professional and very welcoming young man who was eager to answer the many questions we had. This hotel is more of a boutique still hotel with a lot of charm and located just minutes from the White Chapel tube. We were offered an alternate room on the lower levels but decided to stay in our original booking on the third floor. This can be challenging for some as there is no lift. The room was updated with a remodeled restroom. We enjoyed the privacy and were very happy with the service. I would recommend this hotel to all my friends and family and would stay here again if I ever return to London. My judgements of Hotels revolve primarily around their staff, and the staff at this establishment is of the highest quality in making you feel welcome. Thank You Vilenza, I had a great time.